Frederique Hounkpatin

Acting as a strategic advisor to regional leadership on workforce planning and human capital optimization. Streamlined recruitment processes, improving response times, and enhancing candidate experience Designed and implemented recruitment dashboards with data analytics to support data-driven workforce planning Integrated LinkedIn and Indeed with ATS systems to expand talent sourcing and visibility Led employer branding campaigns, increasing candidate engagement across the region Organized art’otel pre-opening career event, achieving 42% conversion and building a strong talent pipeline Designed and facilitated Talent Acquisition and capability-building workshops for operational leaders

Built HR functions including policies, SOPs, job descriptions, and training guides Managed full-cycle recruitment, onboarding, and employee records, successfully hiring 30+ employees Streamlined HR operations including payroll and administration, improving efficiency

Developed employer branding initiatives, increasing recruitment reach and candidate engagement

Cluster Learning & Development Manager for 4 hotels in Ras Al Khaimah. Waldorf Astoria Ras Al Khaimah , Hilton Ras Al Khaimah Resort and Spa , Hilton Al Hamra Golf & Beach Resort, Doubletree by Hilton Ras Al Khaimah, Doubletree Marjan Island Ras Al Khaimah, Hilton Garden Inn Ras Al Khaimah and Al Hamra Village & Residence Managed a team of 7 employees and led the cluster’s Learning & Development strategy Architected a robust succession planning framework for high-potential (HiPo) talent, strategically placing internal leaders to anchor the executive teams of four high-profile pre-opening properties Supported Talent Acquisition by recruiting 200+ interns per year and participated in career fairs and pre-opening recruitment trips for multiple properties Led talent management processes, contributing to talent movement within the cluster and across the region Organized and coordinated Elevate 3 leadership workshops for managers across the Arabian Peninsula region Facilitated Hilton leadership programs, including Elevate 1 & 2, Group Train-the-Trainer, and Train-the-Trainer sessions Developed training programs to meet team needs, covering customer service and leadership development Managed L&D budget and P&L, monitored training costs, and established budget templates for the properties

Delivered Hilton Worldwide training programs for the leadership team, ensuring alignment with brand standards Consistently met 100% of brand standard requirements during Quality Assurance audits Supported the implementation of Blue Energy and CARE culture initiatives, contributing to recognition through Blue Energy and CARE Cups awards Led the recruitment trip to the Philippines for the pre-opening of DoubleTree by Hilton Ras Al Khaimah Piloted the “Make It Right” program at Hilton Ras Al Khaimah Resort & Spa

Conducted orientation sessions and trained 50+ new hires, ensuring smooth integration and operational readiness Evaluated training programs and recommended improvements, enhancing effectiveness of L&D initiatives Ensured all brand training delivered within deadlines across departments Developed an induction plan for new managers, supporting fast-track leadership readiness Launched a traineeship program with a local school, building a pipeline of early-career talent

Provided guidance to team members on HR policies, terms of employment, and employee queries Managed full recruitment processes for all hotel staff Introduced ID cards and employee discount schemes with local outlets Oversaw team facilities including accommodation, knowledge rooms, and staff restaurants Supported team engagement and operational HR administration

Delivered mandatory and statutory training, ensuring compliance across hotel operations Organized external training programs with various suppliers and organizations Improved Team Member Opinion Survey (TMOS) training scores by 11%, achieving the highest survey score in training-related questions