Frédéric Bertrand

· Overall responsibility for the Information Technology (IT) Department; · Oversees the efficient use and management of all IT systems and technology services — these include technology planning, training, business applications support, network and security administration, database and web/internet services coordination, social media and online learning platforms, desktop support, and telecommunications and conferencing systems support; · Participation in organizational strategic planning and setting of strategic objectives to fulfill WFH mission,including the development and ownership of an organization IT strategy (WFH IT Strategic Plan); · As member of the senior management team, works with the CEO, the Senior Director, Operations and department directors & sector heads in planning and achieving short- and longer-term management objectives as defined and approved by the WFH Board of Directors.

• Manages the ICT infrastructure of all UNHCR offices in DRC (18 offices, 800 staff). • Leads a dispersed team of ICT and Radio Communication technicians (40+ employees). • Maintains alignment between local/regional initiatives and overall global IT strategies. • Provides ICT solutions and security communications in emergency and crisis situations impacting DRC

- Manage key ICT infrastructure projects in the three UNHCR headquarters (Geneva, Budapest and Copenhagen). - Lead initiatives targeted at improving collaboration internally and externally. - Assist the Regional ICT team in coordinating technical support for important UNHCR events.

Regional leadership role, coordinating efforts between the different infrastructure teams (telecom, datacentre, DBAs, desktop support) and ensuring that business needs are being fulfilled. Maintains alignment between local/regional initiatives and overall global IT strategies. Plays a key role in regional M&A activities, from planning due diligence, defining infrastructure integration strategies and carrying them to execution. Acts as the IT Site Leader for the EU Regional Shared Service Centre, based in Vilnius, providing leadership to the 50+ IT employees and coordinating efforts for further expansion and process improvements.

Responsible for the EMEA/APAC regional IT infrastructure, managing a globally dispersed team of 50+ employees. Prioritizes projects and ensures best practices in order to maintain an IT environment servicing 70 regional offices worldwide, 6 call centre environments, 40 retail locations and more than 3000 employees. Provides support to customers (internal & external) following ITIL guidelines and ensures 24/7 operational coverage. Identifies and develops high availability strategies as well as disaster recovery plans.

Managed the end user support of all European, Middle East, Africa and South Asia regional offices.

• Responsible for providing end user support to Head Office in Paris. • Maintained an infrastructure of 200 client workstations and 20 Intel-based servers, as well as provided remote support for Johannesburg, Madrid, Rome and Dubai offices.

Managed the IT infrastructure of 100 clients and 7 NT servers for the Geneva site (user support, hardware/software migration strategy) as well as provided support to 6 remote offices.