Freddie Lopez

Support enterprise organizations with AI-driven Third-Party Risk Management (TPRM) initiatives focused on proactive risk prevention, vendor risk visibility, and continuous security monitoring. • Partner with Account Executives and leadership teams to drive consultative discovery, technical validation, and proof-of-value engagements aligned to customer risk management objectives • Translate complex cybersecurity and supply chain risk challenges into measurable business outcomes for executive and technical stakeholders • Deliver solution demonstrations and strategic guidance around risk reduction, operational efficiency, compliance alignment, and security program maturity • Collaborate cross-functionally with product, engineering, and GTM teams to support customer adoption and market expansion initiatives

Served as a trusted cybersecurity advisor supporting enterprise and large enterprise customers throughout the sales cycle, guiding organizations through complex security evaluations and operational transformation initiatives. • Maintained 94% average quota attainment over 3+ years by leading technical evaluations, MEDDIC-aligned discovery, and supporting complex enterprise security opportunities • Lead structured discovery sessions, security architecture workshops, and tailored demonstrations MEDDIC-aligned to customer risk exposure, detection gaps, and operational priorities • Partner closely with account executives and channel partners to support technical validation efforts and successful customer engagements • Guide proof-of-value engagements that demonstrate measurable improvements in threat detection, response workflows, and security operations maturity • Contribute to RFP and RFI responses, ensuring alignment with customer infrastructure, operational, and compliance requirements • Provide field insight to product and marketing teams to influence solution positioning, roadmap priorities, and overall customer outcomes

Supported enterprise and large enterprise organizations implementing PKI and certificate management solutions across complex infrastructure environments. Worked closely with customers, engineering teams, and internal stakeholders to design, deploy, and optimize secure certificate lifecycle management platforms. • Conducted technical discovery to understand customer infrastructure, security requirements, and deployment environments • Designed and architected software deployments, including infrastructure sizing, system integration, and environment planning • Led remote and on-site product implementations, ensuring successful configuration and operational readiness • Partnered with engineering teams to evaluate integrations, resolve technical challenges, and improve deployment performance • Provided technical consulting on system design, maintenance, and optimization • Developed technical documentation, deployment guides, and customer-facing Statements of Work • Analyzed system capabilities and requirements to support deployment planning and system optimization • Delivered product training and technical enablement for customers, sales teams, and support personnel • Troubleshot complex technical issues across customer environments remotely and on-site • Supported platform migrations, upgrades, and infrastructure transitions

Supported enterprise and large enterprise organizations evaluating cybersecurity solutions by leading technical discovery, architecture discussions, and tailored product demonstrations throughout the sales cycle. Partnered closely with sales leadership, engineering teams, and customer stakeholders to design and position endpoint and network security solutions aligned to customer infrastructure and risk requirements. • Maintained 95% average quota attainment over 3 years as a presales engineer by leading successful technical evaluations and supporting complex security opportunities • Delivered technical presentations, architecture discussions, and customized demonstrations for enterprise customers across multiple industries • Partnered with sales teams to support strategic accounts through discovery, technical validation, and proof-of-concept engagements • Served as a trusted technical advisor during solution evaluations, guiding architecture and deployment best practices for endpoint protection and threat detection platforms • Collaborated with product and engineering teams to communicate customer feedback and technical requirements, contributing to product enhancements • Mentored junior engineers and sales personnel on technical positioning, product knowledge, and customer engagement strategies

Led enterprise technical support operations for cybersecurity and infrastructure products, serving as an escalation point for complex technical issues while mentoring support engineers and improving service delivery processes. • Led and mentored technical support teams providing enterprise-level support for security and infrastructure solutions • Served as a PKI subject matter expert, resolving complex issues related to certificate lifecycle management and encryption technologies • Managed deployment and optimization of Public Key Infrastructure (PKI) and certificate management systems • Acted as product support lead for endpoint security platforms, ensuring reliability and customer satisfaction • Conducted incident response investigations and root cause analysis to improve product performance and support efficiency • Supported technologies including endpoint security, anti-spam gateways, DNS security, PCI compliance tools, and encryption services • Developed and maintained technical documentation and knowledge base resources to improve internal support capabilities • Provided remote and on-site troubleshooting for enterprise hardware, software, and network infrastructure issues