Fred Amstutz

- Lead technical support coordination for key enterprise accounts - Translated desired customer business outcomes into engineering data dashboards - Wrote custom SQL reports for customers with technically complex requests - Educated customers on foundations of engineering data analysis

- Managed a varied book of business, with a strong focus on enterprise level accounts - Provided technical training, implementation, support, and account management services - Lead product webinars on basics of engineering metrics analysis for ~100 customers

- Owned customer relationships from onboarding and adoption through to renewal - Managed customer data imports during implementation, as well as provide support on critical software integrations - Planned and conduct user training sessions tailored to customers' unique use cases - Wrote monthly newsletter on the performance of and general updates from the CS org

Mapped out, implemented and iterated on Code Climate's first standardized onboarding program for customers across enterprise, mid-market, and SMB segments.

- Engaged with engineering managers and leaders to better understand delivery goals and challenges - Managed Velocity onboarding, education, and product training - Led quarterly business reviews with customers on insights into their engineering analytics and processes - Assisted in buildout of custom reporting solutions - Managed renewal of all Code Climate Quality subscriptions

- Managed all communication with inbound leads - Coordinated renewals for Quality product line - Assisted in creation of sales assets and content

- Assisted in existing site maintenance for a range of clients - Built out new sites, pages and additional features - Sent out weekly MailChimp email newsletters

- Worked on The Strategist product team to build out new components and features on content management system and public website - Helped resolve bugs stuck in the team backlog - Participated in daily stand ups, and used Git to maintain version control over updates to the production codebase

Carried over my responsibilities as Communications Coordinator, and also: - Supported web team in buildout of SharePoint Online environment - Assisted IT help desk support team with company intranet tickets

- Created content for social media, blog, and client newsletters - Drafted and organized daily internal company news - Worked with trade and local publications to generate media presence - Researched and wrote case studies on unique construction projects

- Helped cover the Audi Birds of Prey ski tournament held in Beaver Creek - Used a digital SLR camera, GoPro camera, and iPhone to capture photo and video - Focused on spectators, sponsor booths, and skier coverage

- Wrote a variety of content for the KCADC's social channels - Helped set up and photograph various Kansas City professional networking events

- Collaborated with student marketing team to create and execute strategies to bring students out to all sporting events - Sold tickets both directly to students and over the phone - Worked as a promotional crew member, helping find volunteers for halftime events and helped direct on-field/court recognitions - Distributed promotional materials both at games and events around Kansas

Six-month course in front and back end web development fundamentals.