Franz Wan

Role: Appointed to lead the commercial repositioning and operational turnaround of Harrods' business in China. • Executed a strategic pivot from a traditional retail model to a high-touch, integrated luxury lifestyle platform, launching new revenue streams (Offshore Private Shopping, Harrods Residence membership) that contributed to a 41% year-over-year revenue increase and 78% of gross profit increase. • Revitalized the brand's value proposition by designing and monetizing a proprietary cross-brand CRM event model with partners (e.g., Maybach, Macallan, Rolls Royce, Clinique La Prarie), directly generating millions in revenue per activation while expanding the qualified client database. Enlarged the Harrods China core CRM data base of UHNWIs and setup a 4 layer system with data insights and analysis. • Drove significant operational improvement by restructuring the cost base.

Role: Served as a strategic advisor and growth architect for luxury clients and large-scale projects. • Built a luxury service club for PwC partners from scratch, defining its governance, value proposition, and a partnership network with luxury brands, automotive, and aviation firms. • Provided expert counsel on brand positioning, commercial strategy, and high-net-worth client engagement frameworks for leading luxury houses and real estate developments. Key projects include the ESG transmission of Jin Jiang Group, Commercialization re-design for Huai Hai Road (Project of Shanghai government), HNWI CRM strategy for Sun Hung Kai Group Kowloon Mall (HK IFC) .etc. • Led the retail and commercialization strategy for the ¥1BN investment PwC Reimagine Park project in Hainan Sanya, shaping its consumer-facing identity from an ESG and commercial perspective including tenant strategy, leasing operation, hospitality operation.

Role: Tasked with the complete market entry and subsidiary establishment for the 200-year-old French founding luxury brand of Committee Cobert Place Vendome in Asia. • Built the Asia business from zero (legal entity, team, operations) to achieving over 40% market share in China's luxury event segment within three years, delivering RMB 55.5M in turnover by 2021. • Pioneered a diversified and resilient business model combining catering, management contracts, and consulting, which ensured profitability and cash flow independence without headquarters' capital injection during the pandemic. • Conceived and executed large-scale, high-impact brand immersion events for premier fashion， high watchmaking and jewelry maisons (e.g., 2018 Louis Vuitton VVV Exhibition, 2020 Dior Dream of Art Gala, 2021 Watch & Wonders, Chaumet's Tiara Exhibition, Piaget's Wings of Colors), enhancing CRM and storytelling for their top collections.

Role: Appointed as the first-ever cross-brand leader to unify operations and pioneer new collaborative models for five independent luxury maisons (Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz) in China. • Architected Unifying Systems from Scratch: Spearheaded and successfully implemented the group's first unified Luxury Retail SOP, creating a common, monitorable standard across all brands covering retail, after-sales, CRM, logistics, merchandising, VM, and security. • Built a Centralized Talent & Knowledge Hub: Founded the Luxury Brand Academy. The curriculum equipped sales teams with advanced knowledge and clienteling skills, enabling richer customer conversations and directly contributing to a 17% increase in average transaction value and 7% increase in re-purchase. • Engineered Revolutionary After-Sales Efficiency: Established a cross-brand watchmaker certification and shared service mechanism, dramatically reducing out-of-warranty repair turnaround from 180 days to 27 days. • Played a key role in the post-acquisition integration of Harry Winston in China, aligning its operations with the new group-wide systems.

Role: Co-founded and scaled a venture from concept to a high-value enterprise with its key products of ‘Hotel Cool’, and APP focusing on integrated marketing and loyalty program management platform for Hotels, Airlines and frequent travelers. • Co-conceived and launched the company, securing two rounds of venture capital ($1.5M and $6M) and scaling the team from 5 to over 200 employees. • Led all B2B business development, directly negotiating and securing contracts with major international hotel groups and airlines, building the foundational supply-side ecosystem. • Drove the company's valuation to approximately $30 million USD by the end of 2013. • Ranked No. 1 on Tourism Download Ranking of APP Store for 6 weeks.