育华 马
Delivery Lead @ Klarna
About
With two decades of progressive experience in the financial technology sector, I have honed a deep expertise in navigating both the nuanced terrains of traditional banking and the fast-paced dynamics of e-commerce. My professional journey includes a distinguished 12-year tenure at Citibank, a leading global bank, where I spearheaded initiatives in global product delivery and pioneered service innovations in banking and credit card systems. In the subsequent eight years, my focus has pivoted to the e-commerce landscape, specializing in crafting sophisticated cross-border and localized payment solutions alongside comprehensive merchant services. This dual expertise uniquely positions me to enhance transactional efficiencies and security, tailor solutions to diverse market demands, and drive substantial business growth. As a strategic leader, I excel in steering cross-functional teams towards exceptional product management and agile project execution, consistently delivering projects that surpass business objectives. My adoption of lean startup principles and critical thinking skills allow me to effectively overcome complex business challenges, streamline product development, and achieve strategic milestones. My negotiation acumen and communication prowess enable me to seamlessly connect with and align diverse teams, including technical units and business stakeholders, ensuring a cohesive understanding of requirements, system designs, and business aspirations. My professional approach is defined by a blend of creativity, strategic foresight, and an unwavering commitment to excellence, making me an ideal candidate for a leadership role in technology and business operations within the fintech industry.
China
Shanghai
Financial Services
Sulotion Engineer, Delivery Manager, Stakeholder Management, Creative Problem Solving, Product Management, Critical Thinking, 产品经理, 精益创业, 客户需求收集提炼, Business Analysis, SDLC, Requirements Analysis, Software Project Management, Vendor Management, Software Development, COBOL, Project Management, Credit Cards, Requirements Gathering, Mainframe
Experience
Delivery Lead
中国 上海市
- Develop and prepare sales pitches, analyze prospective merchant business models, and propose optimal Klarna payment solutions, messaging, and media products to maximize mutual benefits. - Establish and maintain relationships with senior stakeholders, including CXOs and other key decision-makers, to secure partnerships. - Support the merchant product tech team in implementing Klarna payment services. - Host regular client meetings to review past performance and identify opportunities to enhance future results. - Translate common needs into product requirement documents and drive the development lifecycle to deliver value to clients. - Demonstrated expertise in managing top merchants, consistently receiving positive feedback.

Product Manager
上海
1. Maintained and monitored key products like billing and toB user portals. Gathered customer feedback to extract underlying needs, drafted PRDs for updates, collaborated with vendors on user cases, and managed project timelines and budgets. Oversaw risk control to ensure stable launches. 2. Developed product roadmaps aligned with company strategy. 3. Prioritized roadmap needs, selected top targets, and led internal brainstorming sessions. Created business canvases, identified key assumptions, and validated these using lean startup principles. 4. Conducted customer visits and research, integrating insights into business canvases. 5. Utilized Axure, Proto.io, and Excel to develop A/B prototypes, iterating based on feedback. 6. Created business cases and liaised with stakeholders for approval. 7. Prepared PRDs, worked with tech teams to break down user cases, and planned agile development cycles for product launches.

AVP
Citicorp Software and Technology Services (Shanghai) Limited
育华 马's Contact Information
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