Frank Rosales

As Director of Operations, I lead all aspects of production, supply chain, fulfillment, and logistics to ensure our aerospace manufacturing operations scale efficiently and deliver high-quality results. I manage a talented team of department leaders across multiple disciplines and partner closely with global teams to align strategy, resources, and performance. Key Achievements & Impact: • Scaled production capacity to meet rapidly growing customer demand while maintaining high quality and on-time delivery • Designed and implemented a new factory floor layout and infrastructure to support expansion and optimize workflow efficiency • Introduced Lean manufacturing principles and standardized processes, reducing waste and improving throughput • Established key performance indicators (KPIs) and dashboards to track production performance, material flow, and team output • Built a visual factory environment that improved real-time communication and transparency across departments • Developed and mentored operations and production teams, strengthening leadership depth and promoting a culture of accountability and continuous improvement • Collaborated globally with engineering, supply chain, and leadership teams to align resources, materials, and schedules for seamless operations

Oversee company operations for warehouse, logistics, and procurement processes. Provide leadership to develop effective and efficient operations. Develop strategy and lead execution. Responsible for maintaining organizational compliance with Quality Management System certified to aerospace standards AS9100, AS9120, in addition to ISO 9001, and ensuring regulatory compliance to the Federal Acquisition Regulations (FAR). Developing business relationships with OEMs and suppliers to support sales opportunities, building a unique link to continued revenue growth.

Responsible for implementing the new development of processes and management to enhance operations. Develop capabilities for high volume, effective and efficient order fulfillment. Lead teams responsible for logistics, quality assurance inspections of materials and supply, order processing and fulfillment, shipping and receiving. • Develop and report KPI’s to manage operations and achieve goals • Use lean and continuous improvement strategies to execute in the day to day operations • Maintain high level of customer service and quality • Develop agreements and manage relationships with freight forwarders, carriers, and logistics companies for all transportation needs • Quality Manager responsibility maintaining company-wide Quality Management System; AS9100, AS9120, ISO 9001.

During start up phase at URB-E, I was responsible for day to day operations, working with suppliers to support manufacturing, warehouse, fulfillment, and delivery to domestic and international customers. Oversee operations, international and domestic logistics, and supply chain management for the URB-E start-up consumer goods business. Responsible for materials production and product assembly, planning and inventory control, order processing and fulfillment, customer service, warehousing and distribution. • Manage 3PL relationships, manufacturing fabricators, and production suppliers, to ensure production timelines are met • Sourced and managed freight forwarders for low cost/high service levels meeting import and export needs • Responsible for NetSuite ERP implementation and administration, system transactions and systems integration management • Implemented and managed shipping and freight delivery solutions • From initial start-up of the business, responsibilities included creating operational processes from day one to enable transactions to support customer sales, product fulfillment, and logistics needs of the company

I managed the day to day operations for a growing business, maintaining supplier relationships to meet the needs of customers. I handled domestic and international logistics for materials requirements and world-wide shipments. 3PL and vendor management and compliance responsibility for key accounts. Oversee all order processing and fulfillment operations for wholesale mass retail accounts, independent distributors, and direct to consumer. Domestic and international logistics responsibility for materials, finished goods imports and customer order shipments world-wide. • Day-to-day management of the operations team performing order processing, logistics, and customer service responsibilities • 3PL warehouse vendor management responsibility • Ecommerce and direct response campaign system maintenance. Oversee direct to consumer flash sale operations from set up to delivery • Responsible for domestic and international inventory control • Data quality management for all systems • Provide the team with solutions to daily supply chain challenges • Identify inefficiencies and improve system processes • ERP system administrator (NetSuite) • EDI set up & management • Vendor compliance responsibility for major retailer key accounts • Training & development of staff • Procure and manage vendor relationships

Supply chain operations and logistics responsibility supporting manufacturing and order fulfillment for domestic and global customers. This is where I developed my appreciation for good coffee! Supervisor in the day-to-day supply chain operations. Logistics responsibility and support for manufacturing and order processing for domestic and global customers. Management of customer purchase order processing, product order processing & fulfillment, and shipping. • Supervised customer order processing and fulfillment functions for manufactured goods • ERP systems administrator, implementation and user testing • Collaborated with purchasing, manufacturing, sales, and distribution to meet customer order requirements • Maintained compliance with state and federal health regulations for product export requirements • Supervised and trained staff