Frankie Yung

Manager, IT Service Management (ITSM) @ City Super Limited

Country

City

Hong Kong SAR

Industry

Retail

Skill

ITSM, ITIL Certified, Information Security, ISO 27001, Leadership, Computer Forensics, Management, Customer Service, Microsoft Office, Project Management, CHFI, CEH, ISO 31000, IT Risk Management, Retail, Disaster Recovery, Business Continuity Planning, IT Service Management, Incident Management, ITIL

Experience

Manager, IT Service Management (ITSM)

City Super Limited

2011-4 - Present · 15 yrs 6 mos

Work with IT Services Management in term of ITIL Processes & Service Desk Operations, - Service Desk Operation with processes of Incident, Problem, Change & Release - Appropriate monitor & compliance control by SLA / KPI - Implement with Information Security Policy with regular compliance control - etc

Information Security Officer, IT

Jardine Engineering Corporation

2006-8 - 2010-7 · 4 yrs

Managed with Information Security from Strategy to Operation ~ - Align IT Security Strategy with Corporate Business Strategy - Draft & Review IT Security Policy & Procedure - Compliance & Audit Review by Regular Basis around APAC - Provide Immediate response on Security Incident down to operation level - Tune up Security with Acceptable Level - Coordinated with various related corporate parties for BCP - Regularly performed DRP under predefined scope.

Network Control Officer, IT Operations

HSBC

2000-6 - 2006-8 · 6 yrs 3 mos

Managed with Corporate Network Infrastructure under IT Operations. Followed by the ITIL Framework / Best Practice on Operation Processess, including Incident Management, Problem Management & Change Management. Also, SLA, Configuration Management & Capacity Management etc Regularly Performed Contingency Drill Test & BCP / DRP