Frankie Leung

Managing 8 stores, All depts involved. 1. A role to drive sales with new idea 2. Uplift ops efficiency by cost control and expense 3. HR Recruitment-new hire scheme for PT 4. Project- downsizing and new store planning 5. I.T.-SCO upgrade 6. Merchant- Deal with Vendor to join in 7. Online business Improvement with Food Panda 8. Approach MSO and landlord

Job Duties & Achievement •Responsible to in-charge mainly in 8 stores (TWP/YOH/APM/MTP/MOK/VCT/WSP/NOW) include GMS and SMK, other 6 stores dashed manage, total managed ppl of 649TMs, included 481FT & 168PT. •Responsible to stores reporting to COO – sales trend, P&L, new store planning, onsite meeting with MSO/landlord, monthly stock take report, CNY reports, SMK manager meeting, QA management, service coaching, cost control •Aware market trend with sense, provide idea and execution plan to drive sales •Uplift the productivity and mindset changes •Open new store NOW at Tuen Mun in 05/2024(3,762 sf) •Downsizing V City store project from 25,000 to 11,000 sf from Dec 2023 to Apr 2024. •Downsizing APM store project from 32,000 to 24,000 sf from Mar 2024 to Jun 2024. •Planned for VIP day/Event Hall driving sales •Deal with Vendors who interest to join in •Recruitment new scheme for PT •SCO upgrade project & E price tag •Online Business improvement with Food Panda •Relocated Checkout in VCT & APM which asking by landlord in May-Jun 2025 •Completed SPP in MTP/APM/MTP/MOK

Responsibility and managing for Tsuen Wan, Tsing Yi, Sham Tseng, Tung Chung district, total 15 stores. Key focus in sales, Fresh Shrink control, manpower, service and QA issue

•Responsible to in-charge 15 stores across 3 districts, total managed ppl of 907 TMs, included 179 FT & 728PT; Also need to provide QA issues supervisory to total 108 staff from concession. •Responsible to Region’s reporting – New store report, new store equipment list, downsizing arrangement, site meeting, stock take investigation report, Monthly store expense analysis, Potential Site Comments, CNY reports, AM Company Duty report. •PPR Rating at AT(Above Target) in 2020 and acting RM once. •Open new store Tivoli Garden 2 at Tsing Yi in 04/2020(3,146 sf) •Downsizing Tsing Yi store project from 9,986 to 5,412 sf from Oct 2021 to Jan 2022. •As CNY Sample Store lead in New Metropole in 2020. •Leading 2 Managers to win the best of SM for Year 2020 (Superstore) & Year 2021 (Mini Fresh) •New Date code Procedure established with RM in 2019. •Consolidate for OD Show & Sell sharing.

•Responsible to Fresher for Customer project (Fresh Sales & Shrinkage Improvement Projects), handling with BCG company which stay in trial store Flora Plaza (Fanling). BCG provided the data, reports can share with analysis to TMs, plan to change in ordering, display skill to reduce Loss ratio and increased Sales, the most important is mindset change – Culture. •Main success in this program is allocation can be adjusted by TMs which I proposed, also the quality check in warehouse improved, good quality stock to stores, benefit to both Sales and Loss.

Jan 2018 – Dec 2018 Store Manager (Fu Shin) •New Store opened at Tai Po Fu Shin Estate, size at 9,008 sf with 2 Concessions - Butchery Counter and Chi Veggie. •Total managed ppl of 36 TMs included 8 FT & 28PT. 36 TMs, also need to provide QA issues supervisory to total 6 staff from Concession. •Acting as Area Manager (Ma On Shan & Tai Po) 17 stores visit •Responsible to Area reporting – New store report, new store equipment list, site meeting, stock take investigation report, Monthly store expense analysis, Potential Site Comments, CNY reports, AM Company Duty report. 1 Dec 2017 – 31 Dec 2017 Sample Store lead with R1 and Ready for NS Fu Shin Estate •Support Sample Store setting at Wo Che superstore in Dec. •Organized and involved CNY gift tin quantity for display since Oct. •Planned all Region Manpower to support the whole event in Nov. •All document for New store since 20 Dec. •Work with Recruitment team to hold onsite recruitment. •Preparation for stock display and work with FFS to place CNY range. Dec 2011 – Dec 2017 Store Manager (Heng On) •Focus on Pushing Sales, Shrink Control, Good store standard and service. •Total managed ppl of 45 TMs included Grocery, Fresh & Cashier. •Train Up total 5 Trainee Managers, 4 become ASM and 1 promoted to SM in Yue Tin Court in 2017 •Store size at 10,504 sf with 6 concessions(Sushi/Butchery/Chi Veggie/Poultry/Chi Deli/Seafood), Managing 21 staff in total. •Potential as Area Manager (Ma On Shan & Tai Po)since Sep 2013. •Responsible to Area reporting – New store report, new store equipment list, site meeting, stock take investigation report, Monthly store expense analysis, Potential Site Comments, CNY reports, AM Company Duty report. •Planned and assist to new open 2 stores Kwong Fuk Road (3,400 sf) in 2014 & Tai Kwong Lane & Waterside (2,200 sf & 6,102 sf) in Jan/Nov 2015 respectively. •As Sample Store Lead in Wo Che superstore in 2016. •As Lead at Closure Store Tai Yuen in 2015 to request price deduct, discount clearance o