frank vulpis

senior operations analyst

Country

united states

City

new york

Industry

internet

Skill

leadership, microsoft excel, microsoft sql server, powerpoint

Experience

customer care representative

quidsi inc.

2011-1 - 2012-1 · 1 yr 1 mo

* Take 75+ customer interactions daily in a high volume call center * Provided a superior customer experience for multiple websites including Diapers and Soap.com * Assist customers with issues such as lost packages, promotions, website navigation, damaged products, payment issues, and product inquiries * Upsell new products and key brands across family of websites * Encouraged customer retention through loyalty programs. * Promoted to assist the Order Processing department in Spring 2012 * Order processing responsibilities included: fraud prevention, tracking daily shipments, working with product manufacturers, processing payments, stock inventory, and improve the workflow throughout all departments

production assistant

a&e television

2009-9 - 2010-9 · 1 yr 1 mo

* Served as administrative office assistant * Logged production notes on the events and happenings of first year English teacher Tony Danza to assist with story building * Used Wireless star link monitors and IFB sound device to monitor on screen talent and track cast and crew * Main assistant to line producer and production coordinator * Responsible for retrieving signed release forms from any and all persons who appeared on camera * Assist with creating daily call sheet for cast and crew