Frank Phillips Jr.

Strategic executive leading corporate business development and industry relations for a national ADAS calibration, diagnostics, and programming provider. Driving enterprise growth, national expansion, and cross-sector influence across the automotive aftersales ecosystem. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Lead corporate business development and industry relations across collision, service, insurance, and parts sectors, strengthening enterprise positioning and market authority. ★ Direct national market expansion strategy amid accelerating ADAS demand, achieving double-digit revenue growth while maintaining profitability targets. ★ Cultivate executive-level partnerships and educate industry stakeholders to drive adoption, alignment, and long-term strategic value. ★ Implement data-driven market entry frameworks that reduce decision-making cycles by 25%, minimize launch delays, and ensure operational consistency across multi-market expansion initiatives.

Accomplished executive leading global operations and enterprise performance across six international regions, driving double-digit revenue growth and improved gross margins during accelerated expansion. Trusted partner to the CEO, translating strategic vision into disciplined operational execution while strengthening alignment across manufacturing, product development, finance, and sales. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Lead global operations and enterprise performance across six international regions, aligning cross-functional leaders to execute strategic growth initiatives and exceed performance targets. ★ Translate CEO vision into operational frameworks by redesigning core processes, enhancing collaboration, and driving accountability across all business units. ★ Optimize multi-channel sales strategies, expand e-commerce platforms, and strengthen distributor partnerships to increase digital visibility, customer engagement, and channel efficiency. ★ Implement operational analytics and global training programs to improve forecasting accuracy, production efficiency, and workforce capability, enabling scalable growth and leadership development. ➤ 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ★ Directed global operations across six international regions, overseeing manufacturing, product development, finance, and sales strategy to deliver sustained double-digit revenue growth and improved gross margin performance during a period of accelerated global expansion.

Accomplished leader who built and launched Rivian’s Certified Collision Network Program from concept to global replication, scaling to 250+ certified locations worldwide. Developed organizational infrastructure, led cross-functional teams, and drove operational excellence while elevating industry recognition for safe, high-quality repair practices. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Built and scaled Rivian’s Certified Collision Network Program from concept to global implementation, overseeing expansion, certification, and operational consistency across 250+ locations. ★ Developed organizational infrastructure by defining roles, establishing performance standards, and creating growth strategies, growing a single-person function into a 20-member, four-department cross-functional team adopted globally. ★ Served as program spokesperson and strategic partner, advancing safe, high-quality repair practices, influencing service engineering procedures, and strengthening industry collaboration. ★ Implemented digital management tools, streamlined certification processes, and established performance metrics, driving rapid program adoption, operational excellence, and sustainable growth across North America. ➤ 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ★ Designed and scaled organizational infrastructure, expanding a single contributor role into a 20-member cross-functional team with a globally adopted resource model for consistent program execution. ★ Elevated industry recognition and collaboration, earning the 2023 CIECA Board of Trustees Outstanding Contribution Award for advancing safe, high-quality repair practices. ★ Drove rapid program adoption and operational excellence, achieving 50+ certified locations within the first year and sustaining scalable growth across North America and global markets.

Results-driven operations and quality leader who spearheaded the creation and nationwide rollout of the Caliber Standard of Quality program post-merger, delivering a $15M initiative across 1,150 collision centers in 32 states within eight months. Built and led a 65-member cross-functional team while establishing technical authority and enterprise-wide governance to ensure consistent quality, operational performance, and long-term organizational capability. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Led nationwide rollout of the Caliber Standard of Quality program post-Caliber–Abra merger, building and managing a 65-member team to deliver a $15M quality initiative across 1,150 collision centers in 32 states within eight months. ★ Directed operational execution and vendor partnerships, overseeing training, repair standards, validation processes, and strategic implementation schedules to ensure consistent program adoption and technical excellence. ★ Established enterprise governance and technical authority, creating a Technical Steering Committee, authoring SOPs and repair standards, and defining team structures and career paths to drive continuous improvement, measurable quality gains, and scalable organizational capability.

Results-driven leader who built and scaled Abra’s Quality Assurance function, designing organizational structures, defining roles, and leading a high-performing team to elevate repair quality and customer trust across 32 states. Partnered closely with executive leadership and frontline teams to embed sustainable quality standards, operational discipline, and technical excellence across the enterprise. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Built and scaled the Quality Assurance function by architecting organizational structures, defining clear role accountability, and developing a high-performing team that delivered measurable improvements in repair quality, compliance, and customer trust across 32 states while reinforcing a culture of operational excellence. ★ Chaired the R&D and Innovation Committee to design and implement diagnostic solutions, performance standards, and technical processes, aligning partner relationships, operational strategy, and emerging repair requirements to ensure long-term growth, technical readiness, and enterprise-wide consistency. ★ Expanded and strengthened the Virtual Repair Support program by formalizing governance, enhancing technical resources, and integrating advanced training and assessment frameworks—while serving as a trusted executive partner and frontline advocate to drive “Quality at the Source” execution, performance accountability, and scalable operational excellence across all collision centers.

Innovative leader who founded and built Abra’s first centralized Quality Assurance department, architecting organizational structures, defining roles, and implementing technology-driven processes to elevate repair quality, safety, and operational visibility enterprise-wide. Established sustainable governance frameworks and advanced training models to drive consistency, accountability, and industry-leading standards across all collision centers. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Founded and scaled Abra’s first centralized Quality Assurance department, designing organizational structures, defining job roles, and embedding technology-enabled quality processes that improved repair accuracy, safety compliance, and operational transparency across all locations. ★ Established enterprise-wide accountability by implementing SOPs, performance measurement tools, and standardized quality frameworks, reinforcing consistent execution and strengthening repair excellence across the organization. ★ Advanced workforce capability and external credibility by launching blended learning programs and a Virtual Repair Support team, while managing third-party certification partnerships with NSF and Accuracy Driven 4 to integrate independent validation, ensure compliance, and uphold industry-leading repair standards. ➤ 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ★ Built Abra’s centralized Quality Assurance function from the ground up, embedding governance, training, and certification frameworks that drove measurable improvements in repair quality, safety performance, and operational consistency across all collision centers.

Dynamic professional with a proven track record of launching and executing community-focused marketing initiatives that drive rapid product adoption and sustained demand. Combines personalized engagement, operational discipline, and customer education to build long-term loyalty, accelerate sales performance, and strengthen brand reputation within competitive local markets. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Designed and executed a targeted community-based marketing strategy for a new product launch, surpassing first-month sales goals by 150% and selling 25 units within the first week to establish immediate market traction and sustained local demand. ★ Delivered high-impact customer engagement through personalized demonstrations, interactive classes, and hands-on product support, fostering trust, repeat business, and long-term brand loyalty. ★ Strengthened competitive positioning by cultivating authentic customer relationships, tailoring solutions to individual needs, and implementing operational best practices that ensured consistent service excellence, strong referrals, and continued sales growth despite increasing market competition. ➤ 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ★ Achieved rapid product adoption and sustained revenue growth by combining community engagement, experiential marketing, and structured customer support—establishing a strong local presence and durable competitive advantage.

Results-driven professional with expertise in guiding clients through complex profit-and-loss decisions by delivering tailored technology solutions and collaborating cross-functionally to ensure uninterrupted operations and measurable business outcomes. Trusted advisor and on-site technology partner who translates technical capabilities into strategic impact while strengthening long-term client relationships and product performance. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Advised clients on complex P&L-driven technology decisions by assessing operational needs, delivering customized solutions, and partnering with internal development teams to ensure seamless implementation, system reliability, and measurable financial impact. ★ Built and managed multi-industry client portfolios as an on-site technology expert and account manager, providing hands-on training from frontline teams to senior executives, accelerating product adoption, and improving operational efficiency. ★ Strengthened organizational performance and product quality by translating client feedback into actionable development insights, supporting system enhancements, and delivering scalable, client-specific solutions aligned with strategic growth objectives.

Accomplished claims professional who built and led multiple auto physical damage teams, transforming segmented local service groups into high-performing, cross-functional units with national and international claim exposure. Advanced rapidly into leadership roles by driving operational discipline, strengthening collaboration, and delivering measurable cost savings and performance improvements. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Built and scaled high-performing auto physical damage teams, restructuring fragmented service groups into cohesive, cross-functional units that leveraged specialized expertise and generated over $450K in documented savings through improved claims accuracy and operational efficiency. ★ Designed and implemented standardized operating procedures, compliance review tools, and specialized claims units that streamlined workflows, enhanced regulatory adherence, and improved performance consistency across national and international operations. ★ Strengthened team capability and organizational performance by fostering strong agency partnerships, promoting collaborative communication, and consistently exceeding performance expectations while elevating client satisfaction and service quality.

Results-oriented claims professional known for strengthening customer, agency, and repair facility partnerships across a large, diverse territory. Drove operational consistency, regulatory compliance, and catastrophe response excellence while consistently exceeding performance expectations and earning early career recognition for outstanding service and impact. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐄𝐒 ★ Elevated customer and partner relationships across an expansive service area by standardizing claims processes, introducing practical field solutions, and consistently surpassing service benchmarks—earning “Employee of the Year” in the first year and repeated “Exceeds Expectations” performance ratings. ★ Led end-to-end operational management of auto physical damage claims, overseeing catastrophe response efforts and ensuring regulatory compliance across multiple jurisdictions while improving cycle times, service quality, and stakeholder confidence. ★ Strengthened field operations and organizational credibility by aligning agency, repair facility, and internal teams around clear performance standards, driving efficiency gains, enhanced customer satisfaction, and consistent execution in complex service environments.

Accomplished educator and program leader who delivered comprehensive instruction in collision repair technology, spanning foundational skills to advanced business management, while serving in a program management capacity. Championed student achievement, workforce readiness, and industry alignment through curriculum innovation, leadership development, and statewide collaboration. ➤ 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 ★ Directed and expanded the collision repair program and SkillsUSA chapter, achieving 100% student participation, earning multiple state-level awards, and sustaining 100% graduate employment through structured mentorship, hands-on technical training, and career placement support. ★ Designed and implemented comprehensive curriculum frameworks, including a customized collision industry business management capstone course, strengthening technical proficiency, leadership capability, and real-world career preparedness at all program levels. ★ Served as Advisor to Student Government and contributor to statewide curriculum committees, leading campus-wide engagement initiatives and developing transferable assessments that enhanced program credibility, academic consistency, and alignment with evolving industry standards.

Completed coursework in vocational education, combining classroom theory and practical teaching experience to prepare for a career in technical and career-focused instruction.

Completed an Associate of Applied Science in Collision Repair Technology, gaining hands-on experience in vehicle repair, refinishing, and structural diagnostics while developing leadership skills through student organizations and industry competitions.