frank friet

Duties for this unemployment cost control company involved working with both clients and state agencies to provide information on separation from employment. This required constant organization and prioritizing, as well as coordinating work with several people, in order to submit detailed information meeting various state procedures within strict time limits.

* Helping to lead testing efforts, coordinating multiple resources and activities relaying direction to others * Working with both the programming and business operations departments to analyze product specifications specs in the planning stage to ensure the customer needs will be met * Developing test plans and processes to follow company standards and ensure the quality of the final product while still making efficient and cost effective use of company resources * Communicating effectively to keep the process moving and to help the understanding of all involved, including translating between the technical and non-technical teams involved * Analysis and decision-making required to diagnose and resolve problems

* Support the agency-wide performance and quality improvement model by: * developing insightful program management reports and associated data tracking processes * gathering and organizing data on current procedures and existing problem spots, and analyzing to develop solutions or alternative methods of proceeding * utilizing data to improve workflow and process management, following program delivery from pre-enrollment through outcome tracking * developing tracking processes and reports to ensure compliance for all of Great Circle's reporting requirements and accreditations