frank brannigan

Managed the courts, supported the judiciary and provided a consistent high-quality and professional service to all court users. Inspected, documented and reported building issues to management promptly. Overseen and signed off on repairs and maintenance to the building regularly. Consistently ensured the building was open and ready for business daily and for weekend and evening call outs. Coordinated and planned courts with other departments e.g. Court Office, Coroner’s Office, and Gardai. Facilitated legal professionals wishing to use the facilities for mediation or consultation. I was the main key holder of the building and on call contact for out of hours which was especially important due to the nature of the courts to facilitate special sittings.

Handled pharmaceutical and unlicensed medicine orders for hospitals, pharmacy’s, clinics, general practices & veterinarians. Managed inbound calls efficiently and placed outbound calls to key accounts for orders. Maintained and filled paperwork to Irish Medicines Board (IMB) standards daily. Adhered to IMB guidelines and standards in relation to sale and supply of controlled substances on each call. Upheld excellent customer service in a fast paced environment consistently. Worked in the warehouse and on the packing line when called upon to do so by the warehouse manager when short staffed, picking and packing the orders that were processed during the day along with online orders from customers. Managed and overseen major relabelling of warehouse prior to company take over. Helped and assisted with the roll out and upgrade to a new computer and customer management system.

General administration, data entry, and file maintenance. Filing, sorting and retrieving documents and files for tax inspectors. Covering the telephone switch, routing internal and external calls accordingly. Sorting, scanning and organising incoming post daily. Dealing with telephone inquiries from the general public and routing their calls to the appropriate departments.

Handled pharmaceutical orders for hospitals, pharmacy’s, clinics, general practices & veterinarians. Managed inbound calls efficiently and placed outbound calls to key accounts for orders. Maintained and filled paperwork to Irish Medicines Board (IMB) standards daily. Adhered to IMB guidelines and standards in relation to sale and supply of controlled substances on each call. Upheld excellent customer service in a fast paced environment consistently.

Processed house move requests and order chased new sign-up order for customers. Investigated customer issues, diagnosed problems, and escalated broadband faults. Efficiently managed customer queries and complaints. Updated and maintained customer records after each interaction.

Trained in banking procedures, credit & lending, identity theft and customer service. Activated credit cards and accounts. Facilitated balance transfers to customer accounts for UK credit card holders. Sold new credit card rates, payment protection and handled general inquiries about credit cards. Managed customer queries and complaints. Updated and maintained customer records with extreme accuracy after each interaction.

Successfully sold Canon print equipment and consumables. Conducted sales calls to potential and existing customers. Installed, set up and demonstrated new printers/photocopiers to customers. Passed on service call bookings and coordinated and planned with service engineers.

Specialised in selling and installing In Car Entertainment and Satellite Navigation units. Performed in store demonstrations and answered any questions from potential customers. Addressed customer needs, advised and assisted with purchases and returns. Maintained and enhanced department to attract and entice interest and more sales.

The first point of contact for all incoming mail into the building for pension applications in Ireland. Sorted, read, client searched and date stamped all applications and mail received. Opened and recorded registered post and processed it promptly. Liaised with colleagues on a regular basis to decipher difficult applications. General filing and updating of records when requested.

Answered 999/112 emergency calls from the public of Ireland on the busy night shifts. Liaised with emergency services constantly. Managed, updated and supported fellow operators during and after difficult calls. Coped professionally, calmly and efficiently in high pressurised situations. Completed daily a handover of events to the next Lead Operator at the end of shifts.

Specialised support for Shopify POS - Point of Sale. Troubleshooting and advising on the setup and operation of retail equipment that synchronises with a merchant's online store. Fast paced and dynamic telephone and email support for merchants in busy retail environments that need time sensitive answers and solutions.

The first point of contact for merchants with issues, questions, and general queries relating to running and operating an e-commerce store, you wear many hats and have lots of responsibilities in a fast paced and dynamic environment.

I work with household names, emerging brands and high volume sellers on a daily basis, solving big picture e-commerce problems and issues while also recommending ecommerce best practices and providing suggestions and guidance to help merchants succeed. With vast knowledge and experience of the Shopify platform along with social media, SEO and UX best practices, I work closely with merchants, partners/experts, design agencies and developers to help merchants grow their businesses and achieve their desired goals in a very dynamic and evolving environment.