Franco Solano

As an HR, Training, and Quality Executive, I bring a well-rounded background that spans sales, clerical, and administrative functions, along with direct involvement in the recruitment process. My strong grasp of HR practices, training standards, and quality frameworks allows me to adapt seamlessly to diverse organizational environments. I take pride in maintaining clear and professional communication with both colleagues and clients, ensuring efficient processes and a positive workplace culture. With a conscientious and team-oriented mindset, I strive to uphold excellence across all areas of human resources, training delivery, and service quality.

Offer clients a range of competitively priced yet world-class luxury properties. We provide a comprehensive portfolio of real estate services, including sales and leasing of commercial and residential properties. Our extensive portfolio ensures that tenants have a variety of premium space options, whether within a city or nationwide, coupled with our unwavering commitment to exceptional service. Leveraging my expertise and knowledge of intellectual property, I excel at identifying ways to significantly enhance the value of our managed properties through effective time, cost, and quality control, ensuring long-term retention tailored to each property’s unique needs.

In my role, I am responsible for identifying, qualifying, and securing new business opportunities, while also managing and nurturing relationships with existing clients. I provide tailored advice to customers, ensuring they select the plans and services that best meet their needs. By building long-term relationships, I cross-sell our products and services, enhancing the value we offer to our clients. Collaborating closely with sales and leadership teams, I work to secure, retain, and grow accounts, always striving to deliver best-in-class client service. My focus is on achieving individual sales goals while ensuring the highest level of satisfaction for our clients.

The Chartered Institute of Arbitrators (CIArb) is a leading professional membership organisation representing the interests of alternative dispute resolution (ADR) practitioners worldwide. It has over 16,000 members located across 133 countries supporting the global promotion, facilitation and development of all forms of private dispute resolution worldwide. Institute members cover the three main ADR disciplines of arbitration, construction adjudication and mediation. As a professional Chartered Institute, CIArb offers a range of education and vocational training courses and qualifications - from introductory to advanced levels - in the various disciplines of dispute resolution, including arbitration, mediation, and construction adjudication. CIArb offer a range of qualifications that cover the major disciplines in the field, providing public recognition of expertise in dispute resolution. CIArb develops and publishes a variety of standards and guidelines based upon the latest thinking from leading practitioners. CIArb runs a calendar of Continuous Professional Development (CPD) events, often attracting speakers from the profession. Membership of the Institute can be gained through qualification or experience routes.

The Purdue Improved Crop Storage (PICS) project provides a low-cost, simple, and effective technology for low-resource farmers to help them preserve their dry crops after harvest with minimal losses due to storage insects. PICS technology involves triple bagging of the grain in plastic bags. These bags are a great option for farmers who see major losses in their crops each year due to insect pests. The bags are low- cost, eliminate insecticide use, and enable farmers to store their grain after harvest, which allows them to sell their crops at peak times, instead of being forced to sell grain when the price is at the low point of the year. PICS technology also ensures farmers will have a supply of clean grain for consumption or sale for many months after harvest.

I provided comprehensive administrative and support services to client-facing and corporate professionals, ranging from Managing Directors to other key team members. My role included delivering quality assistance in facilities management and office services, such as production support, emergency preparedness, and file management/storage, ensuring seamless operations and efficient support across all levels of the organization.

In my role as a Generalist, I offered extensive administrative and support services to both client-facing and corporate professionals, ranging from Managing Directors to other senior roles. My responsibilities included delivering high-quality support for facilities management and office services, encompassing tasks such as production support, emergency preparedness, and meticulous file management and storage. Additionally, I played a key role in streamlining office operations, ensuring efficient coordination among various teams, and providing comprehensive administrative assistance to facilitate smooth and effective business processes. My role was integral in maintaining operational excellence and supporting the organization's diverse administrative needs.

Delivered exceptional 5-star customer service, consistently exceeding client expectations. Managed general requirements with efficiency and accuracy while maintaining a professional and friendly rapport. Handled end-of-month tasks, including collating figures for office supplies, supplier transactions, invoices, and documentation. Provided IT support for both team members and clients, including setting up connections, ensuring security, and assisting with meetings. Contributed to achieving monthly targets by offering services, managing inventory, and demonstrating progressive growth since the program’s initiation.

Delivered administrative support to the sales and marketing department, focusing on membership and corporate account benefits. Organized, tracked, and updated client programs, events, and itineraries. Ensured seamless teamwork by documenting and communicating actions, irregularities, and ongoing needs. Managed the booking system, payment processing, and tracking procedures for various recreational facilities. Participated in all departmental training programs and engaged in cross-training to enhance knowledge and skills.

Communicated with supervisors and managers regarding recreation, administration, and issues involving in-house guests, members, and colleagues. Promoted and managed the structured use of facilities. Prepared timetables, activity programs, rosters, and information sheets for clients and staff. Served as a concierge, assisting clients with activity requests, membership queries, renewals, and updates on benefits and events. Contributed to the development, operation, and ongoing update of departmental SOPs affecting receptionists and support staff.