francisco orozco

* Screen passengers by employing observation technique (SPOT) following TSA standard operating procedures Engage passengers to determine whether their behaviors indicate that they may be involved in a terrorist or criminal act and determine an appropriate course of action. * Perform Micro/Marco Facial expression surveillance. * Assess multiple individuals simultaneously and using defined methods to detect unusual behavior. * Ensure the behavior detection watch office and mangers are aware of all ongoing activities reporting suspicious individuals to superiors and Law Enforcement Officers. * Report directly to the SPOT Transportation Security Manager. * Perform /supervise behavior observation and analysis per SOP. * Making effective decisions in both crisis and routine situations * Maintain focus and awareness within an environment containing numerous distractions * Allocate BDOs to proper terminals and check points when assistance is needed.

Manage the automotive shop inventory control, training, sales, customer service, hiring, developing, and maintaining a productive team. Lead a team of 4 or more employees per shift servicing vehicles using a repetitive and automatic process approved by Jiffy Lube. Enforce and follow Jiffy Lube procedures, which include but are not limited to customer service, warranty claims and complaints, safety regulations, and employee performance. Responsible to recruit, train and promote qualified sales & service technicians maintain and order inventory/supplies. Daily cash management and deposit. Increase quality, safety and profitability by means of efficiently training, coaching, and constantly developing new leaders.

* Performed write-up of Repair Orders and ensure timely and accurate completion of repair. * Maintained a close working relationship with Technicians, Cashier, Sales Consultants and Parts personnel. * Identify customer needs courteously, accurately recording and verifying customer needs on. * Counseled personnel when needed improvement, and disciplined when needed * Responsible for monitoring and mentoring the training for new hires * Provide convenient appointments for service and repair work. * Secure customer approval (including cost estimate, delivery time and method of payment.

* Complies with state vehicle requirements by testing engine, safety, and combustion control standards. * Setup Mentor and inspection appointments with future Lyft drivers. * Ensure new drivers have proper documentation in their name. * Perform a 19 point vehicle inspection.

* Perform routine and cyclic servicing task relating to brake adjustments, lubrications, and cooling systems. * Accomplishes maintenance and organization mission by completing related results as needed. * Maintains vehicle records by recording service and repairs. * Ensure high level technical support to lower level technicians. * Demonstrated strong commitment to the company’s mission and motivated other workers to show best performance and exceed customer expectations. * Drafted and communicated clear and specific reports for vehicle fault diagnosis, work needed to be done and time required for repair

* Independent Auto Mechanic * Drive to customer home or place of work inspect and diagnose customer vehicle car problems * Maintain vehicle functional condition by listening to operator complaints * conducting inspections * repairing engine failures * repairing mechanical and electrical systems malfunctions * replacing parts and components * repairing body damage. * Analyze test results in relation to design or rated specifications and test objectives, and modify or adjust equipment to meet specifications. * Diagnose, test, or analyze the performance of electrical components, assemblies, or systems. * Verifies vehicle serviceability by conducting test drives, adjusting controls and systems. * Keep supplies ready by inventorying stock * placing orders * verifying receipt. * Provide excellent service and keep the customer happy. That reflection shows on the company's Yelp page.