francesca fagnani

* Position: Clerical Officer - Sectaries’ Assistant Skills: Customer Service Skills * Problem Solving * Technology Skills * Team Skills Description: Job title is Clerical Officer however working as a sectaries’ assistant at the moment. Allowed me to improve my customer service skills as well as problem solving, adapting to new technologies and terminology * as well as perfecting my skill of working in a team successfully to ensure jobs get done.

Position: Clerical Officer in Medical Records Skills: Trustworthy, Technology Skills; Terminology Skills; Adaptation Skills Description: Even though my job title was a Clerical Officer, I carried out many tasks in the Medical Records department in the Bristol Eye Hospital. I showed that I can be continually trusted as I handled confidential information throughout the day. With this experience I was able to show I was reliable by successfully carrying out tasks to the greatest of my potential. This job allowed me to prove that I can efficiently adapt to my situation by quickly learning new terminology and technology.

* Position: Waiter Service Skills: Dedication Skills * Team Skills * Communication Skills * Customer Service Skills * Time Management Skills * Stress Tolerant Skills Description: Started on waiter service but after 3 months was promoted to casher and cook due to my consistent dedication to providing the best quality service possible. Being a casher meant that not only am I relying on my skills that I learnt as a waitress (team skills * communication skills * customer service skills * and time management skills) as well as developing new ones as my responsibilities grew as I was in charge of handing out bills and dealing with payments as well as dealing with cooking the food for the customers. This supported improvement of my time management skills as well as dealing with customers under high levels of pressure.

MPS provide a high quality print and mail service specifically designed for the complex and highly personalised market. We produce highly personalised documents for the retail, financial and government sectors to name a few. MPS is a dynamic and ambitious company. We are quality focused and deliver a first class professional service. We believe firmly in customer care and delivery tailored right first time solutions to meet your every print and mail requirement. We are very much involved with innovative projects and feel that we are market leaders in supplying Print and DM solutions. Key objectives To reduce costs for the benefit of our customers without compromise To ensure you have a pleasant stress free experience when working with MPS

Activities and Societies: I was a part of the hockey team for 4 years. Also participated in the year book team.