France Dela Cruz

Director of Customer Success @ Growth Co

About

I am a dedicated professional with a strong background in customer success, finance, business analysis, and logistics coordination. Currently, I serve as the Director of Customer Success at Growth Co, where I focus on crafting tailored lead generation strategies that drive real business growth. In this role, I leverage my expertise in marketing and client relationships to connect businesses with high-value leads. Previously, I worked as a Finance Manager at Figma, where I was responsible for sourcing suppliers, negotiating contracts, and managing procurement activities to ensure cost-effective purchasing. I also had the opportunity to oversee vendor performance and ensure seamless supplier management. I bring a wealth of experience from my time at Korn Ferry as a Business Analyst, where I analyzed business processes, gathered requirements, and identified areas for improvement. I collaborated with key stakeholders to translate complex business needs into actionable insights. My role at CEVA Logistics as a Logistics Coordinator enabled me to coordinate shipments, track deliveries, and ensure timely movement of goods while managing inventory. My career began at Jacobs, where I worked as a Systems Analyst. There, I analyzed and evaluated system requirements to improve and support business operations, collaborating closely with IT teams to enhance system functionality. With a diverse skill set and a passion for improving operational efficiency, I thrive in dynamic environments where I can contribute to both strategic and operational goals.

Country

Philippines

City

Quezon City

Industry

Market Research

Skill

Marketing, Financial Planning, Budgeting & Forecasting, SQL and data querying, Business Analysis, Logistics coordination, Inventory Management, Technical Documentation, Systems Analysis, Data Analysis, SQL and database knowledge

Experience

Director of Customer Success

Growth Co

2023-3 - Present · 3 yrs 7 mos

At Growth Co, we specialize in providing businesses with tailored lead generation strategies that lead to real growth. Our approach focuses on connecting you with high-value leads, driving results that boost your bottom line. With our performance-based model, we take the guesswork out of lead generation.

Finance Manager

Figma

2020-8 - 2023-3 · 2 yrs 8 mos

Managed procurement activities by sourcing suppliers, negotiating contracts, and ensuring cost-effective purchasing of goods and services. Monitored vendor performance, maintained supplier relationships, and ensured compliance with company policies and standards. Analyzed purchasing data, optimized procurement processes, and collaborated with internal teams to meet organizational needs.

Business Analyst

Korn Ferry

2016-6 - 2020-7 · 4 yrs 2 mos

Analyzed business processes and gathered requirements to identify areas for improvement and operational efficiency. Collaborated with stakeholders to translate business needs into actionable solutions and system enhancements. Prepared reports, dashboards, and documentation to support data-driven decision-making and strategic planning.

Logistics Coordinator

CEVA Logistics

2014-4 - 2016-5 · 2 yrs 2 mos

Coordinated logistics operations by managing shipments, tracking deliveries, and ensuring timely movement of goods. Communicated with vendors, transport providers, and internal teams to resolve issues and maintain smooth supply chain processes. Maintained accurate records, monitored inventory levels, and prepared reports to support operational efficiency.

Systems Analyst

Jacobs

2011-4 - 2014-4 · 3 yrs 1 mo

Analyzed and evaluated system requirements to improve efficiency and support business operations. Collaborated with stakeholders and IT teams to design, implement, and enhance system solutions. Monitored system performance, identified issues, and recommended improvements to ensure reliability and scalability.