Foysal Ahmed

Deputy Manager @ Pathao Pay

About

🚀 Driving Growth | Supply Chain Optimization | Market Expansion | Logistics & Mobility Expert With over 6 years of experience in supply operations, driver acquisition, and strategic growth, I have successfully led large-scale operations in the ride-hailing and logistics industry. Currently, as Senior Lead – Supply Operations at Uber Bangladesh, I oversee the strategic expansion and optimization of supply, ensuring a seamless balance between demand and availability. 🔹 Key Achievements: ✅ Led 200+ supply operations professionals, driving business scalability and operational excellence. ✅ Spearheaded a 2.5x growth in supply acquisition, contributing 85%+ of Dhaka’s new supply. ✅ Launched Uber in Rajshahi & Bogra, adding new revenue streams and increasing trip volumes. ✅ Built 40+ local partnerships to enhance supply chain efficiency and business impact. Passionate about data-driven decision-making, operational excellence, and business transformation. I am always open to networking, discussing industry trends, and exploring opportunities for business expansion and market transformation. Let’s connect! 🚀

Country

Bangladesh

City

Dhaka

Industry

Internet

Skill

Supply Operations & Growth Strategy, Driver Acquisition & Engagement, Data Analysis & Forecasting, Stakeholder & Team Leadership, Market Expansion & Strategic Partnerships, Management, Customer Service, Leadership, Microsoft Word, Team Leadership, Training, Time Management, Team Building, Customer Satisfaction, Customer Service Management

Experience

Deputy Manager

Pathao Pay

2025-6 - Present · 1 yr 4 mos

Dhaka, Bangladesh

Senior Lead - Supply Operations

Uber

2024-1 - 2025-6 · 1 yr 6 mos

Dhaka, Bangladesh

1. Led the strategic growth of supply operations across all Uber products, achieving BME on new supply volume while ensuring scalability and efficiency. 2. Managed strategic planning and execution to optimize the supply-demand balance. 3. Improved funnel conversion by 26% by analyzing data points and implementing initiatives to enhance driver engagement and retention. 4. Managed an indirect team of 200+ across supply acquisition, retention, and support functions. Led key strategic partnerships with government bodies (Ministry of Commerce) and private organizations.

Lead - Dhaka New Supply

Uber

2021-4 - 2023-12 · 2 yrs 9 mos

Dhaka, Bangladesh

1. Led 19 service points, managing 8 direct reports and a team of 150+ indirect reports. 2. Scaled the Hero supply acquisition channel by 2.5x, contributing 85%+ of new supply for Dhaka. 3. Achieved 155% YoY growth in new supply for Dhaka, boosting FT conversions. 4. Resolved Dhaka auto new supply gridlock through incentive & smartphone campaigns, increasing growth by 3x GB. 5. Established 15 retailer points, contributing 12% of overall new supply. 6. Handled 2000+ driver walk-ins weekly while maintaining a CSAT of 4.55.

Lead- City Expansion

Uber

2020-6 - 2021-3 · 10 mos

1. Launched Uber in Rajshahi & Bogra, making them the 5th & 6th Uber cities in Bangladesh. 2. Built strategic partnerships with 40+ local restaurants & 15+ hospitals, driving a 24% trip volume increase. 3. Designed and executed social media marketing strategies, leading to an 11% increase in trip volume. 4. Managing regulatory issues for pre & post launch.

Expert Quality & Driver Operation

Uber

2019-1 - 2020-6 · 1 yr 6 mos

Dhaka, Bangladesh

1. Launched Project Generation Next for drivers children by unlocking 100+ schools to facilitate them with quality education at minimum cost. 2. Initiated different projects to succeed in providing better experience to the rider during their trips. (eg-Road Safety Training with Brac driving school) 3. Implementing necessary trains and taking action against a driver as per rider’s complaint.

Supply Acquisition Expert

Uber

2018-10 - 2018-12 · 3 mos

Dhaka, Bangladesh

1. Making Outbound Calls 2. Solving driver’s problems as per business policy 3. Meeting personal & team qualitative target 4, Communicating with the Drivers about related Safety and Quality Issues

Customer Service Representative

Genex Infosys Limited

2016-10 - 2017-12 · 1 yr 3 mos

Bangladesh

1. Managing large amount of inbound and outbound calls in a timely manner 2. Following communication “scripts” when handling different topics 3. Identifying customers’ needs, information clarity, research issues and providing solutions and/or alternatives 4. Seizing opportunities to upsell products when they arise 5. Building sustainable relationships and engaging customers by taking the extra mile