Fouzia K.

Director - People Excellence @ Walmart Global Tech

About

Strategic HR and People Excellence leader with 20+ years of experience shaping and executing enterprise people strategies across Global Capability Centers and complex, multi-country environments. I operate at the intersection of HR transformation, shared services, and strategic talent leadership, with a clear mandate to build scalable, resilient HR systems. My work is grounded in designing and running HR Shared Services as a strategic engine owning end-to-end Hire-to-Retire across HR operations, employee lifecycle, HRIS, payroll, building a future ready workforce, statutory compliance, data governance, risk, and audit. I bring deep expertise across performance and talent management, leadership and capability development, employee engagement, workforce planning, organization design, and change management. Strong foundations in learning, leadership pipelines, and organizational development experience that design talent systems, succession frameworks, and future-skills strategies today. Experience in HR transformation initiatives that improve engagement, retention, internal mobility, succession readiness, and leadership depth, while balancing employee experience with governance, risk, and compliance in highly regulated environments. Human Resources & Talent Management HR Strategy | HR Operating Model | Job Architecture & Role Clarity | Workforce Planning & Optimization | Employee Experience | Performance & Talent Management | Organizational Development | Change & Transformation | Workforce Transformation (Build–Borrow–Buy) Learning Strategy & Capability Building Enterprise Learning Strategy | Global Learning Design | Digital-First & Scaled Learning Models | Career Pathways & Skill-Based Progression | Leadership Development & MDPs | Technical, Functional, Domain & Standards-Based Capability | GenAI Academy with focus on Responsible & Ethical AI | Future-Skills & Workforce Readiness | Competency Mapping | Skills Gap Analysis | Learning Effectiveness & Impact Metrics Organizational Leadership & Stakeholder Engagement Executive Advisory | Business & HR Partnership | Customer & Employee Experience Strategy | Cross-Functional Leadership | Innovation, Standardization & Change Enablement Governance & Analytics Governance Frameworks | HR Metrics & Dashboards | ROI & Value Realization | Risk & Controls | Audit Readiness & Compliance

Country

India

City

Bengaluru

Industry

Financial Services

Skill

People Strategy, Capability Development, Critical Thinking, Mergers & Acquisitions (M&A), Stakeholder Management, People Development, Learning Management Systems, Strategic Thinking, People Management, Human Resources (HR), Artificial Intelligence (AI), hire to retire, Operational Efficiency, Strategy Formulation, Training and Development (HR), Communication, Budgeting, Attention to Detail, Organization Skills, Growth Strategies

Experience

Director - People Excellence

Walmart Global Tech

2025-8 - Present · 1 yr 2 mos

 Leading the People Excellence charter with a clear focus on HR transformation and scalable HR operations, while enabling consistent, high-quality employee experience across Enterprise Business Services (EBS)  HR Shared Services operating model covering end-to-end Hire-to-Retire processes across Employee Relations, HR Operations, Payroll, Benefits, HRIS (workday), Data, Compliance, and Employee Lifecycle Services  Own enterprise HR operations at scale, delivering SLA-driven services across onboarding, employee data management, payroll interface, benefits administration, exits, and employee query management, improving service reliability, cycle times, cost to serve and experience consistency

Global Head

HSBC

2023-2 - 2025-8 · 2 yrs 7 mos

Bengaluru, Karnataka, India

 Led global talent and people transformation charter across 9 countries spanning workforce strategy, HR operations transformation, Performance Management, Succession Planning and employee experience

Head - Talent Management and Development (HR) - India GCC

Commonwealth Bank

2021-1 - 2023-1 · 2 yrs 1 mo

Bengaluru, Karnataka, India

Heading the Talent Management + Capability Development charter for HR India GCC (Global Capability Center). Built the function from scratch to support the rapid growth of the organization from 500 employees to 5000+ (built virtually)

Sr. Manager - Ethics & Compliance

Flipkart

2019-9 - 2021-1 · 1 yr 5 mos

Bengaluru, Karnataka, India

 Leading the People, Talent, Capability development & Strategic Communication charter for 3 entities (Walmart Merger) – Flipkart, Myntra & PhonePe (25,000+ employees)  Global Management System – Roadmap to develop, assess efficiency (alignment to the maturity models) | 6 building blocks – Leadership, Standards, Controls, Risk Assessment, Training & Awareness, and Continuous Improvement  Diversity & Inclusion (One among the top 100 companies in BCWI (Best companies for WOMEN in India) o Mentoring circles for Manager+ population (Building a coaching / mentoring framework) | Talent Attraction, Engagement & Development, Culture & Policies | Workshops on – Negotiate to rise, Building Credibility & Executive Presence, Work life & Harmony, Leadership skills  Automation and Chat bots within HR & Learning workflows, Escalation Protocol & Accountability measures (Over 50% reduction achieved)

Sr. Manager - Financial Crime Surveillance Unit

Standard Chartered

2018-6 - 2019-9 · 1 yr 4 mos

Bengaluru Area, India

 Leading the People, Talent initiatives & Special projects in 4 hubs (China – Tian Jin, Malaysia – Kuala Lumpur, Bangalore & Chennai) supporting AML, Fraud, Financial Crime and Regulatory Operations  AAA Mechanism - Decentralized the different aspects in a case (Assess, Analyze, Act) - Improved the learning curve by 25%  Developed the Hiring Assessment Center (Calibration tool, Precis Writing, Domain specific requirements,23% reduced timelines)  Talent Management - New Manager Journey (↑ readiness scores by 18%)  AML / Economic & Trade Sanctions (Embargo) / Counter Terrorism Financing Operations / Fraud prevention & detection / Compliance  Regulatory relationship management – Audits / Continuous Improvement / Skill enhancement / Knowledge base /  Risk Symposium – Networking Seminar (Industry Leaders / Govt. Authorities - Interpol / Bank executives / Regulators)