fotis iskas

* May 2014 till November 2014 * Karma Royal Group Hotels, Bali,Indonisia * Administration-Guest Relations Executive * Karma Royal Group is a large Hotels group providing fractional & points memberships to its own properties. My main responsibility was to issue the sales contracts, complete the purchase orders, perform credit consolidations, produce statistical information to the head office and overlook the in-house operations.

March 2012 till Octomber 2013 Hotel Clara 4 ,Mitilini, Greece Receptionist - Front Office - Reservations The main duty of this role was managing the front office and reservations department. It also included supporting the sales department as well as handling financial reconciliations. Further duties were to ensure an effective check-in and out process, prepare hotel’s arrivals and departures, dealing with reservations, prepare guests’ bills, and provide a high standard customer service. The post also required supervising the front office staff in their role, liaising with external offices (travel agencies) and updating online marketing tools.The using hotel program was Singular.

* January 2003 till December 2006 * Porto Hydra Hotel 4 , Peloponissos,Greece * Sales Executive * The main responsibility was the efficient running of the sales and marketing department. It involved dealing with enquiries through the phone, email and in person, receiving and checking payments, and giving presentations promoting the products and services of the Tourist Office in the hotel.

* December 2014 till May 2015 * Absolut World Hotels, Phuket, Tailand * Sales Ambassandor * Absolut World is a large Hotels group providing cold line holidays-packs, * Points, and fractional products to the invited by OPC,s and in-house, guests. * My main responsibility was to achieve sales by following the company’s strict * protocol of sales presentations in English.

January 2007 till December 2011 Points Club, Athens,Greece Sales Manager Points Club was a hotel travel agency providing services in domestic and inbound tourism.The main responsibility was managing the office affairs and staff. My role involved making appointments, cold calling, client site visits, client show rounds, product management, generating cooperation with hotels across Greek islands, supervising the sales and finance departments, as well as budgeting, delivering staff training, renewing and updating the marketing policy of the office. The key requirements of this position were excellent management organisational & negotiation skills, decision making, prioritising & problem solving. High customer service skills, diplomatic as well as tactful manners and presentation skills were essential attributes for the position holder. (Presentations were given to English speaking audience for marketing purposes).

* January 1990 till November 2001 * The Hilton Hotel of Athens 5 * Bartender in the Conferences and Events * The post required bar sales and organizing conference and events. * The main responsibility was delivering bar sales by maintaining high standard customer service and innovation in delivering new products. Regarding the conference and events department, the role involved organizing the events from the operational side and delivering high standard services to the customer.