Fortuna Volpicelli

Customer Operations Specialist @ Accenture

About

Constantly looking for new challenges that can drive me to improve and achieve new objectives. I believe in teamwork because collaboration and cohesion can achieve important results. I'm always motivated to work on myself, my training and continuous improvement.

Country

Italy

City

Naples

Industry

Logistics & Supply Chain

Skill

Data Analysis, Consulting, Client Relations, Kraken, Foreign Languages, Traçabilité, Audit, Conformité, Analyses reception, PMS, Audit mensuel, Contrôle atelier, Microsoft Excel, Quality Control, Quality Management, Ricerca, Microbiologia, HACCP, ISO 9001, Analisi dei dati

Experience

Customer Operations Specialist

Accenture

2024-7 - 2025-7 · 1 yr 1 mo

Naples, Campania, Italy

Support and development Plenitude Energy France. Satisfaction of customer needs, optimisation of the business communication cycle, complaint handling, management of databases, management system software Kraken energy tecnology.

Quality Control Analyst

SUPERGEL 28

2022-7 - 2023-7 · 1 yr 1 mo

Nogent-sur-Eure, Centre-Val de Loire, France

Control reception of fresh raw meat; arrival, delivery. Internal audit. Control of products incoming and outgoing; visual batch. Metrological control record. Surface sampling, visual control of cleaning recording. Traceability and management of non conforming products.

Quality control analyst

Gruppo Italiano Vini

2020-7 - 2020-12 · 6 mos

Orvieto, Umbria, Italia

Maintenance and development of Brc-fs certification. Chemical and microbiological analysis to maintain wine quality standards.

Scientific laboratory technician

University of Naples Federico II

2018-9 - 2019-3 · 7 mos

Portici, Na

Extraction of bacterial Dna from food samples. Preparing a library of 16S amps for sequencing on Miseq Illumina, PCR Amplification, Amplicon Purification, Index PCR, Quantification, Normalization and Pooling of Amplicons. Bioinformatics analysis for data evaluation.