Anderson Fontes

Responsável pela estratégia, desenvolvimento e gestão do ecossistema de parcerias estratégicas e canais de distribuição, com foco na expansão do mercado e geração de receita para soluções de comunicação empresarial e mensageria.

Product Manager Messaging | CPaaS | Open Gateway, leading business and development teams, digital transformation through omnichannel tools and secure authentication

Focus on increasing revenue and establishing governance in the A2P messaging products segment, I started a journey of mapping and developing A2P messaging processes of quality and solutions, creating and unifying flows of sales channels, support and communication with partners, customers and the Regulatory Agency. Leading together with my team the development of QA in the processes of Billing, Anti-Fraud and mapping of threats to the Torpedo Empresas product, actively contributing to the Regulatory area, promoting regulation for the A2P messaging in Brazillian market. In this transformation process, I obtained significant results in revenue, control and process optimization. I supported the implementation of a Digital Journey Workflow (CPaaS - Communications Plataform as a Service) platform, capable of unifying journeys of various digital services such as SMS, RCS, Smart-mail, etc in a single HUB, in an intelligent way. With this, we increase the performance of capturing opportunities through integrated journeys, offering analytical views that we did not previously achieve with SMS, such as receiving messages, reading receipts and mapping of journeys step-by-step to where the customer has advanced, offering an analytical view to customers, assisting and guiding strategic decision-making, enabling increased revenues not only for the company, but also to our direct and indirect customers.

Developing MDM Products - Mobile Device Management, TEM - Mobile Telecom Expense Management, Product and Solutions Manager for IoT, management platforms (using platform Jasper, specifying and lauching a internal plataform named Command Center) for automobilistic industry in connected car projects, Teambuilding with architecture, IT, engineering, product and supplier development squads, integrated solutions that manages and provide analytical data for strategic decisions designed to  Smart Cities projects, Power Generators, Oil and Gas Distributors, Acquisition market and Agribusiness companies on 2G, 3G, 4G, NB IoT and CAT-M mobile networks. B2B and B2B2C Messaging Solutions through SMS A2P and RCS, applying Desing Thinking with the stakeholders in order to contributing to expand and consolidating IoT market share of company and increasing revenue through Telecom and VAS services.

Establishment of strategic alliances and partnerships with companies that develop mobile solutions in the IoT, tracking, and telemetry segments. Implementation of MDM (Mobile Device Management) platforms, TEM (Telecom Expense Management) solutions, and device location services.

Technical Pre-Sales of Solutions through Mobile Devices, Sales of Sales Force Automation Solutions, Tech Teams, Tracking and Telemetry, for customers in the large account segment, with a focus on the customer. Identification and mapping of opportunities, portfolio management, solution partners and technical support to sales teams, such as training and qualification in solutions and techniques for identifying and converting opportunities into sales.

Technical Pre-Sales of Solutions through Mobile Devices, Sales of Sales Force Automation Solutions, Tech Teams, Tracking and Telemetry, for customers in the large account segment, with a focus on the customer. Identification and mapping of opportunities, portfolio management, solution partners and technical support to sales teams, such as training and qualification in solutions and techniques for identifying and converting opportunities into sales.

Channel Manager, management of indirect sales channels through commercial dealers, unification and management of sales channels Vivo S/A and Telefônica S/A. Direct action in the expansion of the sales channel, identification and acquisition of new partners, customer portfolio management, recruitment, training and sales pipeline management, focus on results and maximization of strategic actions for revenue increase.

Direct Sales Manager, managing the customer portfolio in the Top Account and Small Business segment, managing sales of produtcs and projects customizations, forecast and pipeline, sales promoter team management.

Managing portfolio of major retail distributors, Casas Bahia, Ponto Frio, CBD, Casas Pernambucanas, Carrefour, CEM Stores, Magazine Luiza, among others. Managing sales and merchandising teams, performing recruitment, selection and training of sales and merchandising techniques.