Folorunso Emmanuel Agboola

IT Support Specialist @ Verimi

About

oriented and adaptable IT operations professional and supporting User-focused IT support engineer professional with hands-on experience supporting end-users, managing digital systems, and resolving technical issues software and hardware in fast-paced environments. Currently pursuing a Bachelors in Computer science and digitalization, with a background in Information Technology and strong communication skills developed across multinational companies with experience in customer service, technical support maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include: Ticketing Systems I Problem Diagnosis I Complaint Handling I Asset Management Technical Troubleshooting

Country

Germany

City

Berlin

Industry

Information Technology & Services

Skill

Microsoft Deployment Toolkit (MDT), Onboarding, IT Asset Management, Linux, Microsoft Office, Ticketing Systems, Office Support, Cybersecurity Incident Management, Complaint Management, Inventory Management, Budgeting & Forecasting, Agile Methodologies, Active Directory, Cloud Applications, Quality Assurance Procedures, Technology Process Improvement, Ticket Operations, Easily Adaptable, Microsoft Outlook, Software Troubleshooting

Experience

IT Support Specialist

Verimi

2024-11 - Present · 1 yr 11 mos

Berlin, Germany

Information Technology System Administrator

Verimi

2023-11 - 2025-10 · 2 yrs

Supporting the IT department with the implementation of external tools and software applications. Help with the maintenance of Jira projects as well as with the ticket flow. Support cloud services, cloud applications, and identify optimisation opportunities. Form part of the agile Product & IT team and support Scrum team when needed. Microsoft Deployment Toolkit for notebook machines. Active Directory access management, Office 365 access management, and inventory. Management via Snipe-IT Asset management system. Onboarding and offboarding, and user support via ticketing system. Configured and administered network services such as DNS, DHCP, and email protocols for seamless connectivity. Installed and configured new and upgraded systems, ensuring performance and functionality. Installed and configured various software and hardware for smooth-running systems operation. Trained junior staff on best practices in system administration, fostering a culture of knowledge sharing. Providing support for issues related to the tools and platforms.

System Administrator

UCIT Ukraine Multilingual

2021-5 - 2022-7 · 1 yr 3 mos

Computer Operations (Control room ) Production data computerization Internet Connectivity and System Configurations Incidence and problem management in a timely manner. Training of new employees. Monitor IT help-desk Tickets and resolve issues for end-users in a timely and professional manner. Internet connectivity and system configurations, incidence, and problem management in a timely manner Kept updated with the latest soware, hardware and IT technologies to stay professional and an expert within the industry.

Information Technology Support Engineer

Aji-Tech Data Systems

2015-1 - 2016-8 · 1 yr 8 mos

Experience with IT procurement, inventory, and budgeting (management of contracts with vendors and providers, hardware/software inventory, yearly budget forecasting of hardware/software/service needs, etc.). Install, configure, troubleshoot, and maintain office hardware - Laptops(Lenovo, Dell, HP, Apple) - phones( Android and IOS Apple), Printers, WIFI system, Web Conferencing Equipment (Screens, Audio and Video Monitor IT help-desk Tickets and resolve issues for end-users. Install, configure, troubleshoot, Dual booting and maintain software (on Windows and macOS devices) Experienced with problem-solving / resolution and quality assurance procedures.

Education

Berlin School of Business & Innovation (BSBI)

Computer Science & Digitisation

2022-10 - 2026-10 · 4 yrs 1 mo

-Study Methods -Introduction to creative business and management -English for academic purposes-Study Methods -Introduction to creative business and management -English for academic purposes Skills: Time Computer Science & Digitisation