fl????via brittingham

Resort like property with 508 rooms and over 30,000 square feet space Specialized on US domestic market for rooms and catering events

* Maintenance and growth of current accounts and discovering new business in the SMERF market segment; with the main focus on Sports, Military, Leisure, Tour & Travel, and Wedding blocks * Create and execute sales action plans specific to assigned markets to meet or exceed budgeted goals * Develop relationships with local venues and Convention & Visitor Bureaus * Create marketing materials to promote the Hyatt brand within targeted segments * Negotiate room blocks, rates, function space, food and beverage, and groups concessions * Contract, detail, and service all groups * Conduct site tours of the property * Attend to trade shows, community events, and industry meetings

* Built and maintained business clientele relationships to ensure a high quality guest experience. * Developed and managed full service meetings and event programs, including client communications, catering menu coordination, banquet set up, audio visual and specialty services. * Assisted Director of Sales with proposals, contracts, marketing material, daily reports, inside and outside sales calls.

* Coordinate reservations for all guests with a priority focus on VIPs and special guests for 485 rooms * Manage eStandby with upgrading and upselling requests * Communicate closely with both Housekeeping and Engineering departments * Coordinate with Room Service to ensure accurate and timely amenity deliveries * Manage all aspects of guest transportation * Review group resumes to verify group billing procedures and requests;

* Search for videos containing speech in Portuguese * Provide URLs for a wide variety of videos in Portuguese * Complete an online questionnaire about each video * Completing work in a timely manner * Promptly submitting invoices for work completed.

Manage the needs of a professional family which included child care, providing transportation, and scheduling for family members. Requirements included CPR training and proficiency in English. Attended to a college professional course. This position was made available to only a select few individuals.

* Managed the employees and organized their work schedules, managed the kitchen and hotel services, developed excursion sales and marketing plans, and managed reservations * Planned events for weddings, birthday parties, celebrations, business meetings/parties, and honeymoons * Arranged tours and guided excursions around the Islands and coordinated transportation to/from the Island and Hotel.

* Dealt with customer sales and services on an over the phone basis * Retained customer loyalty * Arranged tourist vacation packages for customers, including accommodations, transportation (flights, trains, buses, car rentals), and excursions.

* Taught tourism concepts for children between ages of 7 and 12 years old * Provided tours with the children to the tourist attractions, such as museums and others * Provided education entertainment with a strong learning environment.

Honored with the employee of the month award May 2014