Florine Dieu

- Led ERP setup and financial management across 50+ cloud projects with budgets over CHF 1M, supervising invoices, purchase orders, budgets, and monthly POC reporting while maintaining deadlines and quality standards - Conducted monthly POC (pourcentage of completion) analysis across 100+ projects, reviewing budgets, profitability, and variances in collaboration with Project Managers and Finance, reporting key insights to Senior Management - Standardized and improved PMO processes as part of Continuous Service Improvement (CSI), enabling Project Managers to operate efficiently using Confluence, Kanban, SharePoint, Jira, and ERP tools - Created and consolidated a client database for 2024–2025, integrating ERP extracts and Sales Pipeline data, collaborating with Sales and CRM teams for seamless Microsoft Dynamics migration - Managed client partnerships end-to-end, from proposals and contract signing to training follow-ups and annual offer renewals - Engaged prospective clients and coordinated meetings for Sales representatives, updating client data in Microsoft Dynamics - Led HR operations: onboarding/offboarding, access management, supporting PMO recruitment, newsletters, schedule planning, and payroll verification (AMS Department) - Contributed to QA and testing processes, facilitating smooth handoffs between operations and engineering and enabling process automation - Developed and implemented a PMO-as-a-Service (PMOaaS) model, delivering on-demand project management solutions, optimizing operational efficiency, and standardizing financial tracking using ERP, Jira, and Agile methodologies

- Monitored and investigated suspicious activity across transactions, IDs, contracts, bank statements, and other documents, identifying, documenting, and communicating fraud trends, patterns, and risk indicators. - Executed measures to mitigate fraud risk, minimizing potential financial and operational impact - Collaborated with customer service, financial institutions, and cardholders, resolving inquiries, verifying information, and handling chargebacks and escalations - Reviewed, processed, and documented flagged activity, ensuring accuracy, compliance, and adherence to security protocols - Managed multiple communication channels (email platforms, phone systems) to address internal and external escalations efficiently - Participated in ad hoc projects to enhance operational processes, fraud detection, and risk management strategies

- Directed high-value projects for the top 5 clients, responsible for two accounts and serving as backup for the leading client, coordinating teams and processes to ensure efficiency and budget compliance - Recruited, supervised, and coached Project Managers, ensuring team performance and professional development - Collaborated with the Finance Department on billing processes, reporting, and profitability tracking - Established client-specific profitability metrics, analyzing translator selection, pro-rata calculations, and project outcomes

- Led translation projects across five languages (FR/EN/DU/DE/ES), generating €1M in turnover, leveraging in-house ERP/CRM systems and translation software (Trados, MemoQ, iTMS) - Implemented and optimized client-specific processes, tailored to each client’s needs and integrated with internal ERP (iTMS) for smooth, efficient project execution - Oversaw project execution with internal teams and external vendors, maintaining scope and budget while driving timely delivery and operational efficiency - Acted as key client liaison, managing stakeholder relationships, updating client procedures, consolidating financial reporting, and participating in billing processes - Maintained translation software and formatted documents in Excel, PowerPoint, Word, Canva, and Acrobat, ensuring consistency and quality - Reported project status to management and escalated issues proactively to maintain alignment, operational efficiency, and financial governance

- Collaborated on national workforce transformation programs (Luxembourg Digital Skills Bridge & #YouthYourFuture with ADEM), supporting large-scale employability and upskilling initiatives - Contributed to 20+ calls for tenders and offers, updating technical documentation, adapting pricing models in collaboration with Management, and supporting proposal design and compliance requirements - Managed and delivered career coaching and training sessions (CV strategy, LinkedIn positioning, interview preparation, etc.), enhancing candidate market readiness - Conducted competency-based evaluations and upskilling assessments using psychometric tools (AssessFirst, Hogan), supporting talent development and workforce alignment - Led end-to-end recruitment of HR profiles and supported Assessment/Development Centers - Led HR operational reporting and financial tracking (invoicing, VAT compliance, pricing structures, forecasting), ensuring operational accuracy - Contributed to marketing and employer branding initiatives (Mailchimp, Google Ads, Adobe InDesign/Photoshop) and supported cross-functional administrative coordination

Delivered personalized language tutoring in FR/EN/DE, Latin, and work methodology, adapting to each student’s needs, focusing on grammar, practical exercises, and oral fluency

- Supported the planning and execution of Press Days - Drafted and reviewed professional communications, including emails, press releases, and marketing materials - Networking with clients and potential partners

- Managed customer inquiries and complaints, ensuring satisfaction and smooth operations - Coordinated inventory and stock, maintaining accuracy and timely replenishment - Processed and coordinated orders efficiently to support operational workflows

- Gained hands-on exposure to administrative operations and customer relations across multiple businesses - Assisted in drafting business plans and supported event management activities - Explored local tourism industries, including golf, adventure parks, wine production, ecotourism, cultural attractions, and hotel & restaurant management, developing industry insight and operational understanding Link : https://rotary5040.org/SitePage/adventures-in-tourism

Major courses taught in English and German : - Intercultural Communication - Public Relations - Human Resources - Internal Communication and Communication of Change - External Communication - Crisis Communication - Organizations strategies and strategic communications - Corporate strategy (balance sheet and cost analysis, investment decisions, interpretation of financial information, product policy, etc.) - Strategic Business Communications - Oral business communication techniques in English and German - Specialized English and German writing skills - Specialized English and German oral conversations in business and communication - Economic, legal, social and political issues in English-speaking countries - Economic, legal, social and political issues in German-speaking countries

Major courses (German orientation): - Communication and organization - Communicational writing - Media, journalism and societies - Social psychology - General semiotics - Political Economy - Contemporary issues of media and communication - Statistics and elements of probability - Foundations of public and private law - Media and communication law - Societies, cultures, religions: ethical issues - Socio-economic structures of the media - Journalism - International relations https://uclouvain.be/prog-2021-comu1ba-programme_annual_blocks