Florin Neacsu

System Analysis and Program Development ▪ Offering customer support for General Ledger and Projects modules from E-Business Suite ERP system ▪ Solving service requests submitted by customers through Oracle Customer Support webportal ▪ Contacting customers through phone calls using Cisco Jabber or through video conferences using Zoom for clarifying the reported issue or offering guidance in order to debug the encountered issue ▪ Complying with the next response due time set for each type of severity established on each service request ▪ Analysing and debugging General Ledger’s and Projects issues reported by customer, using specific Debug Utility programs like: General Ledger Analyzer, Web ADI Analyzer, BNE Log, Report Manager Analyzer, Projects Expenditure Analyzer, Projects Procure to Pay Analyzer and so on ▪ Debugging log files for General Ledger’s and Projects programs (posting program, open/close period program, revaluation program, translation program, journal import program, distribution cost program, create accounting program and so on) submitted as concurrent requests and escalating product defects further to Development ▪ Debugging SQL trace files for database errors, forms errors, performance issues using specific levels (trace with binds, trace with binds and waits, trace with binds and waits + tkprof) and reporting further to Development ▪ Using internal test instances configured with different E-Business Suite versions for test cases reproducing product defects and utilizing programs like Putty, WinSCP to run utility debug programs and SQL Plus, SQL Developer to run PL\SQL statements ▪ Submitting and managing product defects to Development through Bug DB platform and reviewing existing patches through Automated Release Updates web portal ▪ Preparing and maintaining official documentations and uploading them on Oracle’s Knowledge Base which can be accessed by customers ▪ Writing new PL-SQL scripts and modifying existing ones in order to assist with the d

System Analysis and Program Development ▪ Managing tickets submitted by customers in WINDNET’s webportal by prioritizing them considering the level of difficulty and importance ▪ Offering phone technical support for emergency calls submitted by customers when critical issues occur in their WINDNET ERP system ▪ Preparing and delivering documentation for customers regarding customizations ▪ Debugging different versions of WINDNET ERP system by identifying relevant bugs ▪ Registering and managing internal requests to Development Department (mostly WINDNET’s ERP User Interface changes) for the product defects reported by our customers ▪ Verifying and revising T-SQL scripts in WINDNET ERP system (stored procedures, views, functions) on optimization projects (using SQL Profiler to identify Stored Procedures called in WINDNET’s ERP User Interface) ▪ Developing custom made reports by writing T-SQL scripts (stored procedures, views, functions) ▪ Ensuring that the customer's application (WINDNET ERP solution) is up to date by synchronising their database with the latest patches (using SQL Examiner)

System Analysis and Program Development ▪ Offering internal IT support on tickets submitted by key users through company's internal support system: ZENDESK and DESKPRO ▪ Analysing and providing an estimated time for developing financial and warehouse reports ▪ Writing and optimising T-SQL scripts in Microsoft SQL Server (special procedures, views, functions) ▪ Identifying and solving automated system alerts related to stock allocation and orders acquisitions/deliveries from SAGE ERP, DATALINX WMS ▪ Handling and escalating to Development Department, alerts for failed purchase/sale orders that come via integration with the customer’s ERP or which are submitted by customer through our proprietary webportal SecureSelect ▪ Solving ERP/WMS issues related to receiving and dispatching orders and also issues regarding the company’s proprietary webportal CTS – used for submitting returns ▪ Creating, managing and synchronising user accounts for MS SQL Server, SAGE, CTS and SecureSelect

System Analysis and Program Development ▪ Establishing and following up the agreed implementations steps with the customer ▪ Performing a business system analysis in order to identify customer's particular needs in business flow and implement them in the actual PRIORITY ERP system ▪ Preparing the customer's PRIORITY ERP system with the initial settings, scheduling and performing customer training for each ERP purchased module, offering customer guidance for data entry inside the system ▪ Meet up the dead-lines for each implementation phase and keep a track of the actual development time spent, so that it does not exceed the agreed implementation hours ▪ Draw-up and sign-up implementation documents with the customer ▪ Sorting and prioritizing customer requests submitted through Customer Support System (PRIORITY’s own Service Module) ▪ Solving customer requests within the Service Level Agreement ▪ Maintaining customer's PRIORITY ERP system up to date with the latest patches