Florent VAGBA, Master
Security Admin @ GardaWorld
About
Florent VAGBA is a data scientist with technical and analytical skills proven through business and personal projects that have helped resolve challenges of varying complexity, create meaningful information, and facilitate decision-making. At Zukulee, contributed to a project leveraging Machine Learning algorithms to analyze blockchain data, focusing on sentiment analysis and pattern identification. Played a key role in mitigating investment risks by providing data-driven insights. Utilized Jupyter Notebook within Visual Studio Code to clean and explore multiple datasets, employing libraries such as pandas, numpy, matplotlib, sklearn, and scipy. Developed both supervised and unsupervised machine learning models to extract actionable intelligence from complex datasets. Additionally, excelled in our SQL final project, achieving the highest grade, which involved data cleaning, table creation, and the extraction of valuable insights to meet project objectives. He has extensive experience in telecommunications, multidisciplinary team management and project management. He contributed to the creation and operation of mobile telephone networks. He has extensive experience in customer management and is an expert in technical support and customer service. Using the Powe BI tool, he designed a dashboard to monitor the key performance indicators on the Kyndryl contract. This allows for fluidity in decision-making. . Florent VAGBA is bilingual (English, French) and has a Master of Engineering: Engineering Project Management, a data science diploma, and Data process engineer degree.
Canada
Montreal
Information Technology & Services
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Experience

Security Admin
Montréal, Québec, Canada
Supervision and management of the Kyndryl contract Utilized my expertise in data science and Power BI to design and implement a comprehensive dashboard, empowering both staff and management to effectively monitor activities and track performance against predefined KPIs.

Support technique informatique
Montréal, Québec, Canada
Worked as level 2 technical support. Contributed to the implementation and validation of work procedures which contributed to the achievement of the company's annual objectives. • By actively participating in internal training programs through a Skillsporst subscription, we have acquired expertise in customer service and managing customer requests.

Manager High Level Support BSS, Transmission and Power System
Abidjan, Côte d’Ivoire
Successively held the positions of Head of Radio Operations and Maintenance Department, Head of Division BSS Abidjan, and Manager of High-Level Support BSS, Transmission, and Power System from 2003-2011. Team management. Subcontractors’ management. Project planning and execution. Budget management. Plan and validate tender documents, ensure the analysis of bids and the choice of bidders on an ethical basis.

TAC2 GSM Radio network Telecom Engineer
Siemens Atea, Regional Support Center, Abidjan
Abidjan, Côte d’Ivoire
Worked as a field engineer to provide technical support to operators in the West African zone who use SIEMENS brand GSM radio equipment. Network audit. Project management. Represent the RSC to its customers and in various circumstances. Equipment installation and commissioning. Customer service.
Education
Florent VAGBA, Master's Contact Information
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