Florence Fermanis

More exceptional kitchen-sinking. • Collaborated directly with the CEO and GTM leaders to enhance operational efficiency across Sales, Customer Success, and Marketing. • Managed deal desk operations, ensuring pipeline hygiene and accurate revenue reporting. • Oversaw contract management, invoicing, and payment collection to streamline financial processes. • Developed no-code automations to eliminate workflow bottlenecks, supporting Flint's rapid growth.

While customer success is my bread and butter, I also have experience across multiple other functions such as product and partnerships. Highlights: - Defined and built Pulley’s Cryptocurrency roadmap for H2 2024 based on trend analysis and strategic priorities. - Developed and released features like Hire and Retain, improved our free onboarding flow which boosted completion rate by 2x, etc. - Maintained crypto partnerships and advised on cross-functional priorities throughout 3+ year tenure.

- Defined and scaled from 0 to 1 Pulley’s initial customer success team of ~8. Implemented all processes and systems from scratch, including internal training programs. - Founding CSM for Pulley’s new crypto vertical, achieving NRR of 140% for H1 2024. - Managed marquee accounts from pre-sale up to renewal.

- Banking & Finance (Insolvency) - Corporate (Commercial Technology and Sourcing)