Florence Bacerra

1. COMMERCIAL – responsible for meeting targets for cash collection from customers and giving support to the management of the Debtors Ledger.  Responsible in chasing outstanding debts from customers and meeting collection targets in order to maintain positive cash flow.  Identifies slow moving accounts noting key details on the Credit Control System so that delinquent debts are escalated for case management.  Posts and lodges cheques from customers and review daily bank receipts including credit transfers so that funds are credited for value as soon as possible. 2. CUSTOMER SERVICE  Communicates courteously with customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time. 3. OTHER DUTIES  Opens lease accounts for new customers and ensures that debtor information are correct and accurate.

 Monitor sales and profitability performance of the store.  Delegate duties and responsibilities to service crews.  Lead and develop store team to achieve highest levels of Customer Satisfaction thru Food, Service, Cleanliness, and Condition.  Ensures adherence to Jollibee Operating Systems and Standards.  Develop marketing programs to increase sales.  Responsible for training and performance appraisal of Counter and Dining crews.