flaviane serapião
corporate systems service senior analyst
About
Application Service Analyst at Mars
brazil
são josé dos campos
food production
itil, windows server, change management, active directory, it service management, servers, oracle, unix, windows xp, it management, windows, process improvement, operating systems
Experience
corporate systems service senior analyst
mars
computer technical student
compsis
Skills on installation, configuration and maintenance of Windows and Linux servers, with Oracle database.
junior analyst
onset tecnologia ltda
Responsible for managing scripts queue, that includes scripts analysis and distribution to the analysts, and contact with scripts’ requesters to negotiate deadlines; -Skills to develop scripts using Wise Package Studio and SMS Installer for Windows 2000, XP and Vista.
computer engineering student
onset tecnologia ltda
* Experience with Change and Problem Management, based on ITIL v2 * Experience with Service Level Management, based on ITIL v2 * Experience on project for implementing new Service Management tool.
Education
project management
computer engineering
etep – escola técnica “professor everardo passos”
flaviane serapião's Contact Information
Phone
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