jacob freedlund

customer service specialist

About

Hospitality professional with 20+ years experience in various aspects of Food & Beverage.

Country

united states

City

jacksonville

Industry

restaurants

Skill

restaurant management, food and beverage, wine, time management, customer service, accounts payable and receivable, restaurants, training, food, hospitality, catering, culinary skills, hospitality industry, bartending, new restaurant openings, shipping and receiving, purchasing, corel draw, vector illustration, project management, fine dining, food safety, servsafe, data analysis, inv, staff, staff training, autodesk inventor, point of sale systems, dynamic multipoint virtual private network, word, microsoft pu, exce, serve safe certified, labor control

Experience

customer service specialist

beverage manager

north beach fish camp

2016-3 - 2017-6 · 1 yr 4 mos

* Primary Responsibilities Focusing on maintaining a high-volume beverage program while keeping tight control of costs * Handling all aspects of B/W/L program including purchasing, A/P, inventory tracking and implementation * Conducting ongoing evaluations and quarterly testing of FOH staff * Advising senior management on staffing needs and personnel issues * Executing day to day operations that included constantly changing daily food and drink specials

outlet manager

one ocean resort & spa

2017-6 - 2018-4 · 11 mos

server and trainer

seasons 52 restaurant

2010-1 - 2013-4 · 3 yrs 4 mos

* Provided guests with exceptional service while adhering to strict service standards * Accurately recorded orders and partnered with team members to serve food and beverages that exceeded * guests' expectations * Skillfully anticipated and addressed guests' service needs

server and trainer

bubba gump shrimp co.

2006-1 - 2010-1 · 4 yrs 1 mo

* Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency * Scheduled and directed staff in daily work assignments to maximize productivity * Minimized loss and misuse of equipment through proper supervision and staff training

manager of custom services

occunomix int'l

1998-8 - 2005-12 · 7 yrs 5 mos

* Created a value-added promotional department responsible for $900k+ in revenue * Managed team of design and production employees focused on efficient, accurate service * Handled all aspects of department including A/P, A/R, shipping and order tracking

service professional and trainer

roy's hawaiian fusion cuisine

2013-3 - 2017-3 · 4 yrs 1 mo

* Primary Responsibilities * Training new hires on providing guests with exceptional service maintaining high service standards * Instructing classes on menu education including wines and wine service * Exhibiting thorough knowledge of food, beverages, service techniques and guest interactions