Firas M.

Technical Service Team leader-MEA @ Sebia

About

With the current time as Commercial Manager of the Laboratory Division and over eight months as Service Manager, I have developed a strong focus on service delivery and support services management within the medical and pharmaceutical industries. My work emphasizes operational excellence and cross-functional collaboration to drive organizational success. My professional journey spans more than three years as a Technical Service Team Leader in the MEA region at Sebia, where I contributed to service management and technical consulting. With demonstrated expertise in service delivery and support services management, my mission is to provide unparalleled operational efficiency in the medical and biotechnology industries.

Country

Qatar

City

Doha

Industry

Medical Device

Skill

Service Delivery, Support Services Management, Service Manager 7, Written Communication, Routine Maintenance, Computer Literacy, Easily Adaptable, Arabic, Interpersonal Skills, Technical Support, Tech Savy, Laboratory Information Management System (LIMS), HL7 Standards, English, Teamwork, Research Skills, Molecular Biology, Microsoft Office, Microsoft Excel, Relationship Development

Experience

Technical Service Team leader-MEA

Sebia

2021-6 - 2025-3 · 3 yrs 10 mos

Dubai, United Arab Emirates

Technical Service Manager-Channel Partners EMEA

Bio-Rad Laboratories

2015-1 - 2020-12 · 6 yrs

Dubai, United Arab Emirates

• Actively managed the service team in Dubai, overseeing installation, maintenance, and emergency repairs of technical equipment. • Provided first-level technical support to customers and second-level support to distributors and end-users across emerging markets. • Collaborated closely with sales teams and the technical training department to enhance service training plans for engineers.