Fion Tan

Handled end-to-end order management, including processing, shipment coordination, invoicing, and bank documentation LC/DP. Provided timely customer support for inquiries and complaints, ensuring resolution through cross-functional collaboration. Validated freight invoices, supported repair/return order approvals, maintained Salesforce case records, and offered backup for team members. Contributed to ad-hoc projects as assigned.

• Led the APAC customer service team, streamlining sales order management processes for enhanced efficiency. • Managed escalations proactively, ensuring swift resolution of issues to maintain customer satisfaction. • Provided comprehensive customer support through Salesforce, email, and phone channels. • Developed monthly Excel reports to analyze order fulfillment patterns and weekly sales reports for backlog and demand forecasting. • Utilized Pivot tables and V-lookup functions for in-depth analysis of reports. • Led strategic initiatives to improve order fulfillment efficiency and optimize customer service operations. • Identified and addressed root causes of customer concerns to prevent recurrence and enhance service quality. • Ensured compliance with LC terms and prepared shipping documentation for bank negotiation.

• Managed accurate order processing for distributors and subsidiaries, supporting Regional Sales Managers. • Reviewed and processed Return Merchandise Authorization (RMA) requests within warranty periods. • Ensured shipping compliance with letter of credit (LC) terms, prepared complete shipping documentation for bank negotiation. • Excelled in order processing and international trade operations, surpassing performance targets and earning commendations. • Achieved high customer satisfaction levels across the SEA/ANZ region, supporting Singapore-direct operations.

• Managed order processing using SAP (SD and MM modules), overseeing activities from pre-purchase to shipment completion. • Coordinated with freight forwarders and local delivery service providers. • Collaborated with various teams to ensure precise and timely delivery of orders. • Submitted monthly forecast reports and managed customers' blanket orders. • Provided technical support for configuring customized assemblies and ensured documentation compliance. • Ensured compliance with LC terms and prepared shipping documentation for bank negotiation.

• Prepared sales quotations, contracts, and order entries in SAP, ensuring order accuracy and managing price discrepancies. • Generated weekly/monthly sales reports, rolling forecasts, and analyses of lost orders, competitors, and market activities, providing insights for strategic decision-making. • Updated sales activities in CRM systems, maintaining accurate information for sales teams and management. • Delivered comprehensive sales reports, forecasts, and analyses, collaborating with the team to provide valuable insights for strategic decision-making and market positioning.