Fiona Moss

Associate Facilitator @ PVL

About

I’m a virtual learning specialist, facilitating 300+ sessions a year on Adobe Connect, Zoom, Webex, Skype and MS Teams. I work with a diverse range of high profile clients including Shell, GlaxoSmithKline, Amgen, BT, BMW, McDonalds and others. Additionally I have expertise and extensive experience in Face-to-face facilitation, coaching, learning design and programme management. In June 2022 I became a certified Mental Health First Aider. I'll be using this knowledge to guide Leaders as they manage stress, build resilience and support mentally healthy teams.

Country

United Kingdom

City

London

Industry

Professional Training & Coaching

Skill

Voice Acting, Mental Heath First Aid, Virtual Facilitation, Training, Coaching, Culture Change, Leadership Development, Training Delivery, Workshop Facilitation, E-Learning, Management Development, Organizational Development, Talent Management, Learning Management, Project Planning, Performance Management, Blended Learning, Organizational Learning, Learning Management Systems, Management

Experience

Associate Facilitator

PVL

2021-10 - Present · 5 yrs

London Area, United Kingdom

Healthy teams perform well and lead to business success. Through PVL I run workshops on Leading with Courage, Burnout and Mental Health, Boost Energy and Motivation, Accountability and Psychological Safety.

Associate Facilitator

Hemsley Fraser

2018-6 - Present · 8 yrs 4 mos

London, England, United Kingdom

Virtual Learning Facilitator, Consultant and Coach

Fiona Moss

2018-4 - Present · 8 yrs 6 mos

London, United Kingdom

As an independent consultant I specialise in virtual learning, facilitating interactive webinars on leadership, culture change and personal effectiveness. Topics include Leading a Virtual Team, Motivating, Delegating, Resilience, Managing Change, Influencing Skills, Difficult Conversations, Coaching, Time Management and many more. My approach is to use a Socratic coaching style to engage participants in the conversation. I’m passionate about turning learning theory into pragmatic takeaways, as this reduces resistance to new ideas and change. From there I build their confidence to apply the new tools and ideas in role. I reinforce this by emphasising the importance of building new habits to embed the learning, which ensures the client gets maximum value for their learning investment. Additionally I coach leaders and individuals to transform their performance.

Associate Facilitator

Accenture

2022-8 - 2025-12 · 3 yrs 5 mos

London, England, United Kingdom

Associate Facilitator

Cirrus

2019-9 - 2022-7 · 2 yrs 11 mos

London, England, United Kingdom

Advisor – Learning Leader Development

Shell

2013-10 - 2018-3 · 4 yrs 6 mos

London, United Kingdom

As Global Programme Manager of the award winning Leading to Engage and Deliver (LEAD), and Senior Leader of Teams programmes, I influenced the Leadership development of over 2500 leaders annually. Within this role I delivered virtual training, managed senior stakeholders, suppliers and faculty across 35 locations. Prior to this I was the Global Programme Manager of Shell Life - A Leadership Development programme for graduates

Retail Trainer - UK

Shell

2009-2 - 2013-9 · 4 yrs 8 mos

Deliver training in: * Customer Service * Negotiations, Influence and Persuasion * Coaching * Retail Finance and Business Performance * Become a Trusted Advisor * Facilitation and Training skills * HSSE Learning design * co-designed and delivered a Health and Safety course to steer a culture change, for delegates to think about the consequences of their choices and to put H&S first. Delivered to 2000+ delegates. * co-designed e-learning for HSSE and customer service Lean Six Sigma project coach Facilitator of Continue and Begin™ Fast Coaching programme Programme Manager of Shell's Passionate Experts programme which trains Retailers in customer service, product knowledge and selling