Filipe Roberto

English Teacher @ Academia Washington | Pense em inglês

About

I am a career-changer transitioning into Tech and Digital Marketing, with a strong foundation in communication, teaching, and customer relationship management. Over the past few years, I have worked as an English Teacher and completed internships in commercial and administrative roles — experiences that taught me how to listen actively, simplify complex information, and solve problems creatively under pressure. I am currently learning JavaScript and software development, applying my skills hands-on by building a desktop application for writers. I am also pursuing a degree in Digital Marketing Technology (Estácio de Sá) and a Bachelor's in Law (UNEB) — a unique combination that gives me strategic thinking across business, communication, and technology. My biggest competitive edge? How I think. I scored in the 99th percentile on logical reasoning assessments (TRL), which translates to fast learning, structured problem-solving, and the ability to quickly adapt to new tools and workflows. I hold an advanced English certification (CCAA), and I am experienced with CRM tools, Google Workspace, Microsoft Office, Canva Pro, Adobe Premiere, and Prompt Engineering / AI tools. Certified by Wesleyan University, Fundação Bradesco, and UFRB. My mid-term goal is to build a meaningful career in Tech or Digital Marketing, with a path toward professional immigration to Canada. I am open to internships, remote opportunities, and projects where I can grow fast and deliver real value. JavaScript | Software Development | Digital Marketing | Customer Success | CRM | Advanced English | Prompt Engineering | AI Tools | Remote Work | Open to Relocation | Canada | Problem Solver

Country

City

Brazil

Industry

Marketing & Advertising

Skill

ChatGPT, Edição, Inglês falado, Capacidade de organização, Canva, Estratégia de marketing, Gestão de marketing, Marketing de produtos, Competências criativas, Inteligência artificial, Private Classes, Easily Adaptable, Online Tutoring, Social Media, Marketing digital, Operações de atendimento ao cliente, Instagram, Suporte de marketing, Estratégia digital, Suporte administrativo

Experience

English Teacher

Academia Washington | Pense em inglês

2025-2 - Present · 1 yr 8 mos

Itaberaba, Bahia, Brasil

Marketing Internship

Academia Washington | Pense em inglês

2025-1 - 2025-8 · 8 mos

Итабераба, BA

• Provided Tier 1 (N1) support via WhatsApp, Instagram, and phone, resolving customer inquiries and incidents while maintaining an average resolution time below the target. • Worked in Customer Success, monitoring the customer journey from onboarding to retention, contributing to churn reduction and increased engagement. • Managed escalations of complex cases (cancellations, refunds, and delinquency), following internal SLAs and ensuring customer satisfaction. • Used CRM tools to document tickets, track interactions, and generate service reports. • Contributed to the internal knowledge base by reviewing and drafting contracts and operational procedures. • Collaborated with the sales team to identify upsell opportunities during support interactions.

English Teacher

2023-1 - Present · 3 yrs 9 mos

English Teacher

Matriz Cursos Itaberaba

2025-1 - 2025-4 · 4 mos

Itaberaba, Bahia, Brasil

• Taught English to students at different proficiency levels (beginner to advanced), adapting methodology and language to each learner’s profile. • Developed customized teaching materials, including presentations, interactive exercises, and digital resources. • Maintained above-average student retention rates through engaging lessons and individualized follow-up. • Developed skills directly transferable to user onboarding, corporate training, and technical documentation.

Administrative Intern | Petiscaria Delícias da Chapada (2022)

Petiscaria Delicias da Chapada

2021-1 - 2022-12 · 2 yrs

Itaberaba, Bahia, Brasil

• Managed the first point of contact with customers via WhatsApp, Instagram, and phone, ensuring prompt and professional responses. • Created visual and written content for social media using Canva, contributing to increased organic engagement. • Organized and maintained financial tracking spreadsheets, budgets, and digital documentation. • Produced graphic designs and communication materials for seasonal marketing campaigns.