filipe silva

Management of B2C department, ensure the achievement of the company's strategic objectives and service levels defined for the B2C business, through a continuous improvement of processes, tools and human resource optimization. Ensure treatment of all contacts with customers and potential customers with the dual purpose of: make business profitably and ensure quality of service.

Manage B2B platform, ensuring the achievement of the company's strategic objectives and service levels defined for different activities (Auto and Retail), through a continuous improvement of processes, tools and human resource optimization. Ensure treatment of all contacts with partners, respecting the procedures and risk rules, ensuring their achievement.

Key Account Manager of Santander Consumer Finance - Responsible for operations on automobile business, consumer business, credit cards, Underwriting, Formalization contracts and After-Sales service.