filipe bezerra

associate brand manager

About

BYU MBA Candidate Experience in Marketing, B2B, Sales, & Human Resources Focus: Marketing & Analytics

Country

united states

City

indianapolis

Industry

marketing and advertising

Skill

microsoft excel, microsoft office, team leadership, microsoft powerpoint, customer service, strategic planning, microsoft word, management, training, coaching, sales and marketing, b2b marketing strategy

Experience

team lead - gopro inc technical support

moduslink

2015-9 - 2017-5 · 1 yr 9 mos

* Trained and managed 30 * agents * Boosted customer satisfaction level to an all-time high by setting goals based on Salesforce's Data Dashboard * Trained 20 * new agents, 4 of whom received awards for top performance one week after training was completed * Created innovative guides through Microsoft SharePoint to assist agents with common technical issues and procedures

pharmaceutical representative

eurofarma

2012-9 - 2012-12 · 4 mos

* Acted as a traveling commercial representative for over 300 doctors’ offices in 8 cities * Improved daily average number of visits to doctor’s offices from 7 to 15 by optimizing former route * Expanded the number of target pharmacies by 20% through maintaining relationships developed in previous job * Increased sales of generic Zoloft by 53% after implementing marketing strategies with doctors and pharmacists

human resources assistant

ebay

2017-5 - 2017-8 · 4 mos

* Processed new hires, up to 50 per week * Hired 132 customer service employees in 6 weeks, representing 12% of 2017’s planned number of new agents * Audited hiring documentations of 2,500 employees in Workday, correcting approximately 15% employees’ profiles * Developed hiring process manual, currently in use to train HR Advisors, for the team’s knowledge base