filipa neto

assistente tÃ cnica

About

Being in touch with people and helping them to have a great experience when buying products or purchasing services is what I like most of all to do professionally. With commitment, organisation and good listening skills, one can find win-win solutions that suit everyone. In my spare time, learning new things and dancing are my two passions.

Country

portugal

City

aveiro

Industry

writing and editing

Skill

english, microsoft office, e learning, adult education, esl, teaching english as a second language, spanish, microsoft excel, customer service, marketing strategy, training, business strategy, team leadership, copywriting, content marketing, adobe photoshop, e commerce, creative writing

Experience

assistente tÃ cnica

customer service and marketing assistant

nutribody

2015-9 - 2017-3 · 1 yr 7 mos

My responsabilities included dealing with Spanish costumers, issuing electronic invoices, servicing customers in the store, managing the company Facebook page (for Portuguese and Spanish pages), creating banners in Photoshop, shooting photos of Resize products (our brand) , translating from English to Portuguese and Spanish, writing products descriptions, content management.

portuguese and spanish teacher

public schools esc secundárias bernardino machado vouzela e mouzinho da silveira

2008-11 - 2012-8 · 3 yrs 10 mos

* Teaching Portuguese and Spanish to middle and high scholl students * promoting foreign cultures among the Portuguese students * improve their self confidence regarding communication skills.

spanish trainer

cefosap and forinova consultoria e formação lda

2009-6 - 2015-2 · 5 yrs 9 mos

Training adults in learning Spanish for different professional purposes: written and oral communication, commercial and banking documents, everyday life dialogues.

receptionist

ginásio fly high

2008-2 - 2008-11 · 10 mos

* Welcoming the clients * presenting the team and the gym spaces * supporting * promoting enthusiastically all classes, services that are offered in the health club

english and portuguese trainer

cefosap centro de formação sindical e aperfeiçoamento profissional

2004-9 - 2006-12 · 2 yrs 4 mos

Training adults in developing their communication skills in Portuguese and English.

administrative assistant at the summer tourist office

rota da luz

2004-6 - 2004-9 · 4 mos

* Welcoming the tourists * providing travel and accommodation information * suggesting tours, routes and local activities.

secretary

luxcadeaux brindes publicitários

2003-11 - 2004-5 · 7 mos

* Establishing contacts with clients and providers * to invoice * sending packages.

trainee

cesae

2015-3 - 2015-7 · 5 mos

Learning how to create responsive Web Sites, using html, css, php and javascript. Also working on images using Phoshop.

event co-producer and organizer

ilimitados - the marketing company

2014-1 - 2014-6 · 6 mos

shop assistant

pull&bear

2003-9 - 2003-11 · 3 mos

* Assisting shoppers to find the products they are looking for * giving advice and guidance on product selection to customers * being responsible for processing cash and card payments * stocking shelves with merchandise.

mistery-shopper

deloitte portugal

2007-1 - 2008-1 · 1 yr 1 mo

After preparing with information about the products and services with the help of Deloitte professionals, I studied the report items I had to consider in my observation. Then I visited the shop or bank branch and play roled a normal customer to collect data about the type of service that was performed, cross selling strategy, friendliness, among others aspects, and registered them on the report. I also had to write a small text with an overview of the service.

formadora

forinova, consultoria e formação lda

2012-1 - 2015-1 · 3 yrs 1 mo

Training adults in Spanish Language: developing comunication skills for professional purposes.

shop assistant

biju acessórios de moda

2008-7 - 2008-9 · 3 mos

* Helping shoppers to find the products they are looking for * giving advice and guidance on product selection to customers * being responsible for processing cash and card payments * stocking shelves with merchandise.