Filipa Cavaco

Coniq is the Total Customer Engagement and Loyalty Company for retail destinations. Coniq operates in 24 countries providing mobile-enabled programmes for 1,800+ brands in over 5,000 locations; Coniq programmes are used by over 20 million shoppers, driving consumer spend of €1bn per annum. http://www.coniq.com

The Social Value Portal is a SaaS that allows organisations to measure and manage the contribution that their organisation and supply chain makes to society, according to the principles laid out within the Public Services (Social Value) Act 2012. Our focus is on bridging the gap between the public, private, voluntary sectors and communities, identifying the challenges and opportunities for working together to build a stronger and a more resilient society. Website: https://socialvalueportal.com/

• Identified business opportunities in new sectors. • Increased key accounts revenue by analysing their current position in the market for future growth and holding frequent meetings with the Buyers, Head of Sales and Commercial Directors to demonstrate our products. • Significantly expanded the company’s pipeline by efficiently prospecting. • Improved the CRM system by adding subcategories (segment, size, opportunity, etc) that facilitated the evaluation of our pipeline’s value and the production of competitors and forecast reports. • Prepared accurate metric sales reports using our CRM. • Developed strong product knowledge, including product personalisation and artwork design.

• Managed over 20 key accounts and built long-lasting relationships with all my clients based on mutual comprehension and trust. • Increased clients’ retention rate by being the main point of contact and feedback and exceeding their expectations by going above and beyond. Continuity is key. • Owned the full sales cycle of group bookings and events worth up to 250k from initial enquiry to closing the deal. • Consistently achieved and exceeded the C&E targets month after month.

• Handled enquiries from beginning to end by quoting, following up & closing the deal. • Developed strong relationships with multiple clients from all backgrounds, in different departments and up to C-level, including international clients. • Managed clients’ expectations while addressing their issues and concerns to offer the best possible service. • Built up the client base by running promotional offers, networking events, and attending FAMTRIPs.

• Increased clients’ loyalty and consequently hotel ranking by inciting instant communication and coordination between the team. • Obtained feedback from clients post event and applied retaining marketing strategies to secure repeated business. • Dealt with complaints effectively and refunds when required after thorough evaluation. • Managed the company website and used InDesign to create and update menus. • Processed client invoices and payments using OnQ. • Created reports on a daily, weekly, and ad-hoc basis. • Was awarded Employee of the Month.

• Helped developing a strategy to increase market awareness of the brand. This involved determining the most suitable groups to target, and what would be the most effective medium to use given the distribution and financial constraints. • Helped to announce the rebrand of the hotel by recurrently updating the hotel social media platforms with new marketing content. • Assisted on the organization of promotional events and handled follow-up calls.

• Crossed trained throughout different departments including Marketing, HR and Operations, providing daily support to the management teams. • Assisted the team in developing new collateral materials, monitoring social media channels and inventory control. • Scheduled and organised interviews, completing background checks and contacting the successful candidates. • Assisted with the interview and screening process and welcomed new employees to the organisation by conducting orientation. • Responsible for planning weekly social events, bringing in new clients through sales calls and email offers.