Fijar Muhawimia

*Increased the adoption rate of the sales application from 5% to 80% within 3 months. Prior to joining the product team, the app had struggled with low usage for nearly a year—despite its critical role in enabling hundreds of sales team members to make transactions. *Boosted the adoption rate of the feedmill agent application from 10% to 98% in just 2 months. This significant improvement helped streamline operations by greatly reducing the reliance on manual processes for offtake transactions. *Facilitated strategic alignment between product teams—primarily based in India—and end users located in rural areas of Indonesia through consistent communication and cross- functional collaboration. *Ensured successful app adoption by delivering comprehensive product briefings, conducting hands-on walkthroughs, and actively addressing user concerns.

*Accelerated the onboarding process for Micro Collectors from 7 days to just 1 day by implementing scalable online training solutions. *Designed and developed training programs for over 10,000 Micro Collectors and Farmers, enhancing their skills and product knowledge. *Created more than 100 training modules within 3 months, optimized for both offline and online platforms to effectively reach diverse learner groups. *Increased learner satisfaction scores from 3.0 to 4.8 (on a 1–5 scale) within one year by standardizing operational procedures, improving content and delivery quality, and upskilling trainers.

*Accelerated the onboarding process for millions of Grab Drivers in Indonesia from an average of 7 days to just 1 day by implementing scalable online training solutions. *Boosted adoption rates from 50% to 90% by creating engaging and relatable edutainment content tailored to drivers and internal employees from diverse backgrounds. *Successfully rolled out the scalable online training program to 7 additional countries within just 6 months. *Transformed the training department from a traditional cost center into a revenue-generating unit, achieving over Rp. 2 billion in revenue.

- delivery daily training for sales force - delivery FWD mobile module - working with a team ( inc IT BA, PMO, Ops ) to produce and enhance digital application of FWD called FWD Mobile especially as a helpdesk for Eapps, IRIS, M Academy and M Recruitment. - make a module for digital training material - campaign the eapps to all sales force in Indonesia - doing a UAT for every enhancement of apps - take part and analyse the UI and UX of the apps

- Prepare the classroom for daily training - Filling the attendance document - Maintain training administration, finance and reporting

- Personal assistant for the CAO - Managing the patty cash - Arrange Travel and Business Trips - Set up meeting - do the administration needed. - Involve in every event as a committee

- Assist Sales Head to follow up pending cases - Assist Sales Heads on handling queries from sales force - Gather historical data on special cases or pending cases - liaise with related departments in Head office to ensure the issuance of new business and/ or the continuation of business - liaise with various depatments to gather data and reports to assist Sales Head in their activities

- Preparing the document and board meeting activity by maintaining an attendance log and transcribing minutes - responsible for assisting the head in developing meeting agendas. - Answer telephones and record messages for all office personnel - Filling documents - Arranging travel and accommodation requirements - Support arrangements for visits/meeting/ workshop

- As an assistant of Access Microsholarship program that funded by US Embassy Jakarta. - Assist to arrange in-country workshop, training and conferences and related project activities in Jakarta - Provide advice on travel restrictions, visa and passport requirements, airline ticketing. - Assist in arranging relevant program and project related meetings - Participate in preparation of planning document (activity plan, travel plan, and weekly and monthly report - Provide office support service including reception, mail, faxing and copying - Take responsibility for the maintenance of contact and visitors database -Assistant Local Coordinator for CEE, Indonesia Training of Trainers 2009/2010 (November 2009) - Assistant for KAMI program in Aceh (2009)