Ferry Rafaty

Requirement Analysis, sourcing, screening, interviewing, proposal, place consultants, consultant management.

Requirement Analysis, publishing, sourcing, interviewing, selection, proposal, placement, consultant management.

2000 to 2005 (Capgemini Ernst & Young, Capgemini France): CRM Program Implementation Manager (Belgium Telco.): Manage to optimize the value of customers and turning client vision into results by achieving higher customer profitability, via improved customer satisfaction, retention, and customer insight (Oracle CRM, PS 8.8). Migration, ERP, CRM 360 ERP Program Implementation: Head of ERP Projects; Standardized business processes and application Functionality across all Orange Member Companies based on business needs, prices, and their ROI. Project Manager for Oracle ERP Application, Implementation & upgrade to Oracle's (eBusiness Suite R11i) Implemented Multiple Recurring Currency, Euro Functional Currency switch (Belgium Telco).

For Varios Telecommunications Providers: PacWest California, Amena Spain, etc.: Deputy Project Manager & Integration Project Manager PacWest: Led the integration testing effort by coordinating the combined efforts of test teams, development teams, users, and provided corporate leadership to integrate, test, debug, problem solve, Buz Simulation & Friendly User Trail Manager: Played a critical role in helping and assisting the carrier to adjust their Business Processes to operation supported by B&CC platform and to optimize the back-end part of the billing system and made their launch a success (Telco Provider. Madrid- Spain). Suncorp (Company: Start-up Wireless Telco. subsidiary of AT&T -Washington DC/USA).: Testing & Integration Manager; Led the integration testing effort by coordinating the combined efforts of test teams, development teams, users, and provided corporate leadership to integrate, test, debug, problem solve, Set the strategy to plan critical milestones leading to the production kick-off. Senior Consultant for a Wireless Telecommunications Provider, Mobile AL. – USA: Provided PERFORM fast track project management on behalf of client to meet their aggressive launch criteria and first billing period date with controlled output results. Assisted client in their Steering CO regarding client targeted first billing agenda. Managed the tracking and resolution of all system issues related to the batch processes (Call Detail Collection, Rating, and Billing). Completed problem notification report (PNR), for every issue. Provided documentation for tracking PNRs. Completed the transfer of knowledge and processes to client's IT managers.

1996-1997: Integration Manager for Aerial Start-up Wireless Telecommunications Provider, Chicago – USA: Responsible for the Integration phase for the start-up of the PCS wireless service provider. Responsibilities included defining multiple environments, executing tests, implementing the billing system (BSCS) and all associated custom and 3rd party interfaces. Supported pre-launch Business Simulation, Friendly User Trial tests & the launch services. Led the integration testing efforts for the PCS provider, coordinating the combined efforts of test teams, development teams, users, and provided corporate leadership to integrate, test, debug, problem solve, and schedule critical milestones leading to the production kick off. Career Development Manager Capgemini America: Developing Strategy Guidelines for Consultants Management Program & Program & Project Manager France: Responsibility to manage a team of up to 25 people for industrialization of calls switch forwarding Mgt. system within FR National Network during network’ switches outrages (FT). Prior to 1996: will be provided upon request.