Fernando Valdizon

Operations Director @ Allied Global

About

Over 17 years of experience in the BPO industry, leading large-scale operations and developing new business lines. I bring together strategic vision and disciplined execution, always aiming for clear structures, sustainable results, and a leadership style grounded in integrity, continuous learning, and collaboration.

Country

Guatemala

City

Guatemala

Industry

Outsourcing/Offshoring

Skill

Behavioral Economics, Psychology, Organizational Leadership, Gamification, Statistics, Statistical Modeling, Operations Research, Problem Solving, Financial Literacy, Python (Programming Language), Machine Learning, Customer Service, Call Centers, Workforce Management, Vendor Management, Team Leadership, Operations Management, Programming, Analytic Problem Solving, Quantitative Analytics

Experience

Operations Director

Allied Global

2023-8 - Present · 3 yrs 2 mos

Guatemala, Guatemala

Focus on scalability, efficiency, and delivering value to clients in dynamic environments.

Site Manager

Allied Global

2023-1 - 2023-9 · 9 mos

Guatemala, Guatemala

Vice President Operations

Allied Global

2022-3 - 2023-1 · 11 mos

Guatemala, Guatemala

Account Manager

Allied Global

2019-9 - 2022-7 · 2 yrs 11 mos

Guatemala, Guatemala

Senior Operations Manager

Allied Global

2016-1 - 2019-9 · 3 yrs 9 mos

Guatemala, Guatemala

Operations Shift Manager

Allied Global

2012-8 - 2015-12 · 3 yrs 5 mos

Guatemala, Guatemala

Supervisor

Allied Global

2008-9 - 2012-7 · 3 yrs 11 mos

Guatemala, Guatemala

Take care of a group of about 20 people, coach them towards our common business goal, take care of their needs and monitor/control consistenly to ensure we were delivering the required quality of work.