fernando filipe

* Troubleshooting fixed network with impact/symptom in several clients (common) * Definition of impact and scope * Focus on fast resolution * Feedback to affected customers of origin and resolution prediction * VoC Analysis in the direction of continuous improvement

* Throubleshooting, analysis and resolution of customer anomalies in the mobile network: voice, video and data, 2G, 3G and 4G * Client provisioning, network coverage and capacity * Verification of customer equipment installation and testing thereof * Analysis of records, traces * Knowledge of Mapinfo, Protrace, Business Objects, MySQL

* Benchmarking of voice, data, SMS, MMS, Video, Internet services * Configuration of tools to simulate the perception of the network status by the user * Responsible for installing the equipment on the vehicles and their operability (Rohde & Schwarz/ SwissQual/Ascom, Scanner, TEMS Investigation) * Planning and organization of drive tests * Conducting studies and technical reports on the performance of mobile network operators in Portugal (GSM, GPRS and UMTS) * Collaboration in the optimization of the network, BSS and UTRAN (Motorola, Huawei and Ericsson) * Realization of trials to analyze the impact of several features and new releases to be introduced in the network

Evaluation of curricula, contents, forms, material acquisition proposals and facilities maintenance

Monitoring the installation, operation and maintenance of the voice mail service UNISYS Data collection and reporting of quality indicators for the leased lines of PT's business networks

Teaching mathematics to all levels from the 7th to the 12th year