fernanda piñón

* Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods * Communicates guest orders including any special needs or requests using the hotel’s point-of-sales system and checks completed orders with the guest’s original order; transport items to the guest table in a timely manner. * Anticipates guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. * Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. * Breakdown, clean and set-up of tables and drink stations. * Works harmoniously and professionally with co-workers and supervisors

* Groups & weddings planning in site * Increased room rates * Implementation of sales department procedures * Management of social media and review sites: Increasing fans and engagement. * In charge of the local and national promotion of the hotel; brand and image standards on the property. * FAM trips planning and welcome on the property. * Site inspections for luxury travel agents and media. * Individual, groups and weddings quotations and planning. * Collaboration on the Marketing Plan & Sales Budget for the property

* Business events coordination * Travel manager and translator for CEOs of the Company -External relations management (hotels, restaurants, * specialized services)