fernanda da gama bezerra

north vancouver, british

About

* Franchise in the biggest Brazilian chocolate company, where received several awards during eleven years, always keeping the shop between the top 3 in the country in a 2000 shops universe. * Highly dynamic and motivated person able to cooperate with multidisciplinary teams. * Highly dedicated; well organized; positive attitude; analytical and quick thinking; multitask; flexible and adaptable to changes; * Strong attention to detail and learning ability

Country

canada

City

north vancouver

Industry

facilities services

Skill

atendimento ao cliente, vendas, treinamento, office administration, microsoft office, microsoft word, microsoft excel, adobe acrobat, interpersonal skills, time management, teamwork, team leadership, organization skills, decision making, hospitality, administrative management, business administration, multitasking, excellent customer service, flexible, high degree of initiative, administrative organization, document management, creative problem solving, visas, portuguese, english

Experience

north vancouver, british

sales specialist

best buy

2017-5 - 2017-9 · 5 mos

* Responsible for greeting customers in the computer products / appliances / cameras areas and generating revenue. * Assisted in setting up the store for holiday promotions and other special events. * Assisted in creating a more effective way to offer upsells to customers especially warranty upsells.

cacau show franchise

cacau show

2004-11 - 2015-11 · 11 yrs 1 mo

* Responsible for Human Resources, selecting resumes, making interviews and selection. * Contact to suppliers and monthly inventory control, * sales and solve possible issues with customers. * Achieved and kept the store between the first 3 placed in terms of revenue and profitability, among 2000 franchisees. * Develop and keep the team committed to achieve the goals of the business, through training and setting goals and awards

hospitality manager

piramide palace hotel

2002-1 - 2005-10 · 3 yrs 10 mos

* Provide support to different areas into the hotel, such as reception, governance and reservations, and financial sectors. * Acted directly in the selection process of new employees, training and conducting reviews. * Maintained direct relationships with guests, with the purpose of making their stay at the hotel as pleasant as possible. This included resolving different issues, through active communication and professional conduct. * Dealing with daily administrative tasks, such as answer emails, calls, maintain manual and computerized information filing systems

administrative assistant

immi canada immigration consulting

2017-9 - 2019-12 · 2 yrs 4 mos

* Advanced knowledge related to Canadian Immigration information * Supported the immigration consultants in conducting more than 100 successful immigration processes for permanent residency, provincial programs and temporary residency visas with clients from all round the world *   * Type and proofread correspondence, filling forms and other documents, submit applications under the immigration consultant’s supervision – Express Entry, Provincial Programs (BC PNP, and OINP) *  * Stablish work priorities and ensure that applications’ deadlines are met following all the provincial and federal requirements * Excellent results in-built long-term client’s relationships, receiving the best feedback from the clients * Keep company’s filling system with information updated * Dealing with daily administrative tasks, including receiving, organizing and analyzing documents * customer contact by phone or in person * Written Communication, prepare correspondence to immigration and clients