Ferhat Bostan
Product Owner @ MagiClick Digital
About
This is Ferhat Bostan, an agile enthusiast. After working 5 years consecutively, I have worked like a master key that who would fit every need of agile transformation and Product Management roles with leading Product-Led Growth strategy. Now, I am looking a job on Product Management roles. In addition, if the position requires relocation, I am open to it.
Türkiye
Istanbul
Computer & Network Security
Software Development, Software Development Life Cycle (SDLC), Information Security, Cybersecurity, Problem Solving, Team Management, Agile Project Management, Project Management, European Union, Social Media, International Law, ISO 27001, Documentation, Scrum, Microsoft Office, Microsoft Word, Google Suite, Jira Service Desk, Public Speaking, Team Leadership
Experience
Product Owner
MagiClick Digital
İstanbul
Agile Project Manager
EETech
Istanbul, Türkiye
Product Manager / Product Success Manager
Keepnet
•Led Customer Success processes for 60+ Accounts and 500+ Users •Built a product guide for more than 500 users and increase adoption by %20, (results based on customer filled polls) •Consolidated 3 teams by helping to understand Agile Framework and manifesto (Sales, CS, Support) •Introduced a health scoring system that drop churn rates by %30 •Configured a poll system to get a direct feedback from the customers and created a pipeline between product team and customers •Refined the product documentation library (more than 50 documents) with help of customer feedback and reduced the support tickets by %7,3 •Pipelined a support ticketing and classification system that diminished spent time on tickets by %10
Product Manager / Product Operations Manager
Invicti
• Led RFx Desk Program for 2 years for over 700 Enterprise Customers •Configured a RFI pipeline with Loopio, raised monthly capability of completed RFIs %150 •Introduced an IT Asset Inventory system for 1000+ Assets for 300+ Employees •Launched Jira Service Management / Corporate-Wide Service Delivery Center for 300 employees, daily load of 14 tickets •Streamlined programs such as Thycotic, Jira Service Management, Loopio, Confluence, Salesforce •Included in Information Security documentation preparedness according to the ISO 27001, GDPR, and SOC 2 and received a certificate for contribution from CEO
Education
Marmara University
European Union Politics and International Relation
Istanbul Medeniyet University
International Relations and Affairs
Ferhat Bostan's Contact Information
Phone
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