fergus mcgreal

project manager

About

I have over 25 years experience in the Telecoms Industy, working primarily in the design and delivery of IT solutions for Business Support Systems. During my career, I have experienced many roles in IT, from enterprise architecture to application support, and worked with internal teams and vendors to deliver innovative solutions to meet critical business needs. Specialties: Project Management, Solution Design, Process Design, Team Leading and Development, Vendor Management, User Training.

Country

ireland

City

ireland

Industry

telecommunications

Skill

vendor management, telecommunications, solution architecture, crm, management, itil, service delivery, project management, testing, team leadership, change management, program management

Experience

project manager

trane technologies

2014-2 - Present · 12 yrs 8 mos

relocation to galway

salthill

2013-5 - Present · 13 yrs 5 mos

retail systems solution design manager

eircom

2003-1 - 2010-1 · 7 yrs 1 mo

Responsible for the specification and design of innovative IT applications for eircom's retail customer channels. These include call centre, self service, marketing and data warehousing solutions.

resource pool manager

eircom

2002-1 - 2003-1 · 1 yr 1 mo

Responsible for the utilisation and development of a team of 25 IT professionals with skills in customizable software systems (Siebel, Remedy, etc).

crm project manager

eircom

1998-1 - 2002-1 · 4 yrs 1 mo

Selection and implementation of a CRM Solution for Business Channels. Responsible for tendering, selection, contracting and phased delivery of the solution.

pay monthly billing operations

tesco mobile

2012-1 - 2013-3 · 1 yr 3 mos

Responsible for design and implementation of Billing, Collections and Fraud processes and policies for the Bill pay product set. Responsible for the day to day operations for these areas

pay monthly project manager in

tesco mobile

2011-4 - 2011-11 · 8 mos

Planning and execution of business activities for Tesco Mobile's Bill Pay market launch

project manager

celtrak

2014-2 - Present · 12 yrs 8 mos

Celtrak specialises in the delivery of customised and integrated GPS vehicle tracking systems and fleet management solutions for leading businesses in over 30 countries worldwide. Our combination of proven technology and unparalleled track record in the delivery of telematics solutions puts us in a unique position to meet the immediate and ongoing requirements of our clients. Celtrak offer a wide range of GPS vehicle tracking, Fuel Management systems and GPS fleet management solutions for customers across a wide number of industries including utilities, logistics and distribution, public sector and insurance.Our GPS fleet management software and vehicle tracking solutions are designed to provide your organisation with round the clock visibility and control of your mobile workforce, increase workforce productivity and reduce operations costs. Our suite of GPS fleet management solutions include: fleetwatch, fleetwatch lite, driverite, securtrak and tracking. We also specialise in customised GPS vehicle tracking solutions and Fuel Management software for companies of all sizes.