Feras Bamoallem, PMP

-Designed and led end-to-end Learning & Development strategies aligned with organizational goals, covering TNA, capability building, and workforce development across all departments. -Developed and managed onboarding programs that accelerated new-hire productivity, standardized orientation processes, and improved employee integration across technical, operational, and corporate roles. -Delivered high-impact training programs (leadership, KPIs, OKRs, PMP, technical skills) using modern methodologies such as ICAO CBTA, ADDIE, Kirkpatrick, and data-driven evaluation frameworks. -Managed full training cycles including annual plans, budgets, vendor coordination, performance metrics, ROI measurement, and post-training follow-up to ensure continuous improvement. -Led cross-functional collaboration with HR, Talent Acquisition, Quality, Operations, and technical departments to build competency frameworks and ensure alignment between learning, performance, and business outcomes. -Executed multiple development programs as Program Manager, ensuring smooth coordination, stakeholder management, timeline control, and impactful results that improved performance, engagement, and organizational capability.

-Developed and implemented training programs to bridge skill gaps and support workforce growth. -Led Training Needs Analysis (TNA) initiatives to ensure alignment with organizational goals and future skill requirements. -Designed competency-based training curricula using ICAO methodologies to enhance employee performance and career progression. -Deployed e-learning platforms, increasing participation and engagement by 30%, and ensured content relevance through regular updates. -Conducted ROI evaluations to measure the impact of learning interventions and support data-driven decision-making. -Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development. -Created in-depth training manual for all employees. -Partnered with HR to create and implement onboarding programs, reducing time-toproductivity by 20% and boosting new hire engagement. -Introduced a coaching and mentoring framework to cultivate internal talent and build a sustainable leadership pipeline.

-Led customer experience training programs to enhance service delivery and client satisfaction, achieving a 15% increase in Net Promoter Score (NPS). -Developed performance management frameworks and conducted training to improve team effectiveness and customer interaction quality. -Facilitated workshops and coaching sessions to build a culture of continuous improvement and excellence. -Utilized customer feedback analytics to inform training content and delivery strategies. -Collaborated with operational teams to streamline processes and improve service delivery outcomes.

Second honor received

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