Felix MacArthur

GLG is the world's insight network. We connect decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Our network of experts is the world's largest and most varied source of first-hand expertise, and we recruit hundreds of new experts every day. We bring the power of insight to every great professional decision. Visit http://glginsights.com to learn more!

• Delivered specialized English instruction for professionals, focusing on workplace communication and industry-specific language needs. • Managed sales of English learning packages for an associated school. • Designed engaging lesson plans, incorporating real-world business scenarios to facilitate practical learning. • Conducted interactive and conversation-based sessions, building students’ confidence in spoken English. • Managed lesson scheduling and progress tracking, ensuring structured and measurable learning outcomes.

Stakeholder Management – Managed a portfolio of clients, fostering relationships with affiliates and partners to support international trade initiatives. Sales & Business Development – worked on sales pipelines to drive revenue growth and boost member engagement. B2B outreach targeting key market segments, with a focus on UK-Colombian businesses. Acquiring new memberships and sponsorships through strategic cold calling and email campaigns. Project Management – Assisted in coordination of trade missions and networking events to enhancing brand visibility and engagement. Communication & Negotiation - Developed and maintained strong relationships with diverse stakeholders, facilitating business-to-business connections between UK and Colombian businesses. Trade and Policy analysis - Conducted market research to identify business opportunities and provided strategic recommendations to clients.

Customer Service: I excel in providing exceptional customer service by warmly greeting customers, taking their orders, and ensuring their needs are met promptly and with a smile. Communication: My clear communication skills enable me to effectively interact with customers, colleagues, and management, ensuring smooth operations and a positive atmosphere in the workplace. Teamwork: I thrive in a collaborative environment, working closely with my team members to support each other during busy periods and contribute to a positive work culture. Adaptability: I am flexible and adaptable, able to seamlessly transition between different tasks within the store and adjust to changing priorities to ensure efficient operations. Attention to Detail: I pay close attention to detail, ensuring accuracy in order preparation and transaction handling to maintain consistency in product quality and customer satisfaction. Multitasking: I am skilled at multitasking, efficiently managing multiple responsibilities such as taking orders, preparing beverages, and maintaining cleanliness in the store to meet customer needs effectively. Product Knowledge: I am knowledgeable about our menu offerings, including ingredients, nutritional information, and customization options, allowing me to make informed recommendations to customers and address any inquiries they may have. Time Management: I effectively manage my time, prioritizing tasks to ensure smooth operations during peak hours and provide prompt service to customers without compromising quality. Positive Attitude: I maintain a positive and friendly demeanor, even in busy or challenging situations, fostering a welcoming atmosphere for both customers and colleagues. Food Safety and Hygiene: I adhere to strict food safety guidelines and practice proper hygiene protocols to ensure the cleanliness and safety of food preparation areas, preventing cross-contamination and ensuring customer safety.

Supervising campers of different ages and ensuring their safety, development, growth, skill achievement, and general well-being through running activities and running music lessons on camp.

Operating in front of the store attending to customers and ensuring a high standard of customer service is provided throughout the building. Working in the warehouse and maintaining back-stock, ensuring that all products are rotated according to their sell-by date, taking in deliveries for the store, and checking quantities are correct.

Worked only through the winter periods of 2017 and 2018. Working on tills and in the fridges.

Dissertation - A comparison and contrast of Agricultural and Automotive industries under the bilateral relationship between Mexico and the United States. investigating the bilateral trade relations between the US and Mexico, exploring the factors that underpin the evolution of their trade. Consumption Politics and Space gained a further understanding of breaking down media framing of environmental and socioeconomic issues. Corporate Social Responsibility learned about the growing obligations of national and international businesses to enact sustainable, corporate, and social responsibility while getting shareholder support in improving working conditions and forming sustainable partnerships. Course representative for Final year Spanish Students – Acting as the link between students and lecturers, using communication and organisation skills to facilitate routine meetings with staff to ensure both parties are happy with the courses, teaching facilities, and university values.

Completed a year abroad studying in Mexico at Universidad de Las Americas Puebla. Studying the following modules: Human rights- The analysis of the human rights set in place in the global community and the institutions in place to enforce them. Also included an analysis of the Mexican constitution and how this document has evolved and shaped Mexican domestic policy. International Relations- an analysis of the different Schools of international relations and understanding of how different actors in the international system interact with each other. Ethics, society and the environment- looking at the sustainable development goals and how different countries attempt to enact economic and social development while not costing the environment. Mexican Culture- Analysing key historical events which shaped modern-day Mexico over a 4000-year timeline.