Felix Hui

-Delivering high-quality group fitness programming while managing class logistics, schedules, and member engagement to ensure seamless experiences for diverse participants. -Fostering strong relationships with clients, serving as a trusted point of contact to provide feedback to management and inform continuous improvement of services. -Maintain accountability and performance tracking, using data, attendance records, and member feedback to evaluate outcomes and adjust programming.

-Lead daily front-of-house operations by managing scheduling, staffing, and workflow execution to ensure seamless guest experiences while meeting business and service goals. -Drive team performance and engagement through coaching, training, and change management strategies, fostering accountability and cultivating a culture of connection, inclusion, and service excellence. -Partner cross-functionally with sales, personal training, studio fitness, and facilities teams to deliver initiatives, resolve urgent operational issues, and implement process improvements that enhanced service delivery.